Robins Financial Credit Union

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So I’m in the middle of reviewing my accounts and doing some mental budgeting and I get a notification saying that I’m going to be logged out whether I want it to or not. Eventually, it decides to log me out anyway, despite what I was doing. This is very annoying and needs to be fixed. I think it does it on the website as well. The time out needs to be longer. I don’t even think it’s 5 minutes, whatever it is, it is a ridiculously short amount of time. Also, the balance needs be larger on the account details page. And there should a current balance and an available balance.

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I’m trying to log on, but I forgot my log in id. I know my password, my email, etc. but I can’t do anything without my login. I’ve tried “forgot password” but that needs a login too. I’ve logged on once before in my phone, but it signed me out and didn’t save my password. I know people can easily access it if they have my phone and passcode, but there’s also an option to “remember me” so it seems pointless to log somebody out. Will change my review if this is fixed. I’m not able to drive yet so I can’t go and get this fixed in person.

The app is fine as it is but for tablets it would be nice to have the blue bar that runs along the entire screen up and down on the right removed and have the transactions take up that space. Also, push notifications need to be implemented and replace eAlerts. It would be nice to have the balance lists beside amounts on the transaction. There should be a way to change a debit card pin within the app.

Can easily manage my accounts and use other useful features. I especially enjoy the remote deposit feature so that I can easily deposit checks from home and easily transfer money to and from other RFCU members. The Face ID/ Touch ID also come in handy for quick and secure access!

Well designed, navigation is well designed, and two step security is definitely an improvement from the original Robins online access. The prolific difference ...transferring funds to other credit union members. The link is a two click run and done.