RetailMeNot: Rewards & Codes

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I had to close my PayPal account due to fraud. So, I opened a new account and changed my RMN account email address to reflect my new PayPal email. Then, I contacted RMN to inform them of this prior to redeeming my rewards. However, after I redeemed my cash rewards, RMN still sent my money to my old, closed account, which I no longer have access to. They refuse to cancel it and resend it to my updated email. So, they basically just stole my cash rewards! So, beware if you ever have to change your email address. Apparently, they ignore the change and will still send your money to your old one. SMH. I’ve never witnessed such impractical lunacy in my whole life. And, after almost a dozen emails, they still refuse to fix this! So much for customer service! UPDATE: I upgraded my rating from 1 star to 3 because RMN finally resolved my issue. However, it took countless communications, weeks, etc., before someone was finally willing to assist me.

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I’ve used this app for about 9 months now and have run into nothing but trouble. I’ll click on the online cash back offer, process to check out via the partner site as usual and maybe 1/10 of my purchases are tracked by RMN. Here is were the problems start: after waiting 45+ days to allow for the purchase to be tracked- per their policy, customer service agents ask a million questions to ensure you are using the app “appropriately” (adding items to the cart only after you click the offer, making your purchase within an allotted amount of time after the offer is clicked, having the proper browser installed, etc.). After this point they have to do a manual payout once you provide proof of the purchase, well they get tired of doing this and will suspend your account with no explanation given. During my last email exchange with a rep I was told they have issues with their app tracking purchases and this is a known issue but still refuse to process any additional manual payouts. When it works it’s ok, but trying to haggle with people to get money back is a pain, totally not worth it. Please don’t download this app and google their reviews and complaints with the BBB, I’m not the only one having issues with this company!

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I used to check the app and use the coupon availability before I would shop all the time. But the last few times I tried to use the listed coupons, I would be told at the store that the coupons weren’t valid or they just didn’t work. Some stores would be nice and honor them, probably to keep customers happy, but some downright refused. Also, I used to take advantage of the Cash Back rewards option but for the last 2 months, I am unable to link my card, and receive an error message that states “We’re having an issue linking this offer at this time, but we’re working hard to fix it. Please try again soon.” I have notified customer service and received a response stating they are looking into it and never heard back. I even deleted and reinstalled the app, but still get the same error message. I’ve since switched to using Ebates, and have not had any issues. The couple times I’ve contacted customer service, I’ve had quicker response times, resolutions, and even a follow up email to make sure my issue was addressed and corrected.

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I attempted to purchase a $100 gift card that would give me 10% back instantly in stores or online and the experience was ridiculous! First of all any company in this day and age that doesn’t provide a phone number to speak to a live agent should be the first HUGE RED FLAD 🚩. I wasted a entire Sunday clowning around with their ridiculously slow system waiting for the sale to process and both attempts after like 12 hrs I was advised the sale was not processed and the funds would not be deducted from my credit card. I contacted my financial institution’s customer service to inquire if the issue was a denial from my bank and they confirmed it was all on RetailMeNot’s side of the attempted transaction. Do not waste your time or your available credit balance on these clowns. I now have a $200 pending amount on my credit card that I have to deal with a lower available balance for however long it will take to drop off the system. Their chat agents during normal business hours are absolutely useless also. 🤬

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The sole purpose of this app is to save money while shopping and it couldn’t even help me do that.... I bought 200 dollar shoes from finish line and on RetailMeNot it said “scan your receipt for 3% back” ....... I obviously did that. 45 days later I was supposed to get the 3%... To this very day I have not had a single email from RetailMeNot .. confirming that I submitted my receipt, etc. There’s nothing from them... on the app I tried to check my history and there’s no history of me doing that ... how could there not be a history or email record? Like do you really think I’d take time out of my schedule to write this review if you guys didn’t mess up? You have one job.... I can’t believe I never even got an email confirmation and that there’s no history on the app.. Your customer service support or whatever is a joke... there’s NOTHING for “can’t see my purchase” nothing even close to it... what a waste of space on my phone.