ReSound Smart 3D

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Update on what I posted last week. Once again, after several problem-free days, my iPhone found and connected to my hearing aids, but my Smart3D app simply wasn’t up to the challenge! So I can use the phone to select either All Around or Restaurant, but I have no way to choose the Speech Clarity profile contained within either of those two, and it is the Speech Clarity profile that makes it worth HAVING these hearing aids! So, another half hour wasted, disconnecting and reconnecting the hearing aids, shutting and restarting my phone, deleting and reinstalling the 3D app, and repeating those things just in a different sequence. I guess I’ll just have to wait until tomorrow and HOPE that things will be different!!! Ever since I downloaded the latest update maybe 2 weeks ago, after having extremely few problems for the past full year, my experience with app has been all downhill. I’ve had to “accept” the terms of the consent agreement almost every day, and on half those days I got the message “Ooops, something went wrong. Contact your provider”. In addition, although my iPhone instantly “finds” my hearing aids every morning, the app doesn’t connect with them very often, leaving me to depend on the more limited controls of the iPhone. I repeat, these are all NEW daily problems. Ever since I got my hearing aids and began using the app, I had been showing off its ease of use and capabilities to all my friends. But alas, not any more!!!

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I’ve been using the app for about a year now, because I have to. Yes, I could push the buttons on the earpieces, but I can’t tweak the equalizer that way. Plus, counting beeps is a pretty slipshod way of tracking which program is which. But the app. It’s the connectivity that’s the issue. I don’t remember the last time I opened the app and the hearing aids just connected. It doesn’t happen. Open the app, wait a bit. Close the app. Reopen. Usually, that does it, but not always. Sometimes, it’s close the app, disconnect Bluetooth, wait a bit, reconnect Bluetooth, try the app again. Maybe twice more. I have to start futzing with the app five minutes before I get on a call just to be sure my settings will be right and that I’ll actually be able to hear. Hopefully the hardware has a number of good years left, but when the time comes for yet another set, if the app hasn’t improved exponentially, I’ll be switching brands. Perhaps the app developers think of this like a bad solitaire game that you can delete if you don’t care for it, but this app impacts my day to day ability to function in the world. And it impacts where thousands of dollars in future revenue will go. It’s fairly inexcusable that it’s so poor.

My app works great unless I don’t let the phone have enough time to pair to the hearing aids. If I pair the hearing aids to my phone too quickly, then the pairing isn’t strong enough for the phone to stream reliably or connect/work correctly with this app. I looked in the User Guide to my hearing aids though and when I followed the instruction for pairing (two minute pair) to the phone, I never have problems. It turns out that the pairing isn’t complete when I just see the hearing aids start to show up on the screen, that’s just the start of the pairing process, so Mfi/hearing aid pairing is not like regular Bluetooth connections on my phone. This app is so fantastic because it allows me to control my hearing aids more discretely than touching the hearing aids themselves. I love the ability to create “favorite” programs on my own, and have them geotagged so my hearing aids automatically switch to my favorite program. Thanks to this app, I also found my hearing aids once when I thought I completely lost them. My audiologist can even adjust hearing aids remotely when I can’t get in to see him! Overall this app has been such a great tool for me when I do the hearing aid pairing correctly to the the phone, otherwise I can have weird issues and connection problems with it.

Instead of reloading the app multiple times, I toggle ‘Demo Mode’ ON then OFF to fix the “hearing aides not found” problem. I am running iOS 13.3.1 and very seldom lose the Bluetooth hardware connection it’s self, but the app connection does get lost several times a day. Toggling the demo mode ALWAYS cures it for me!!! For those that recently updated the Resound Smart 3D app and has been plagued with the persistent red exclamation mark, I got it to go away on my iPhone 6S by tapping on the lower right ‘More’ selection and then turn on ‘Demo mode’. Now select the ‘My Resound’ and you will see what the exclamation marks are trying to tell you. I suspect everyone is going to have slightly different reasons, just tap on each one to open a dialogue screen with a brief description and decide for yourself if you want it to perform the action. After you are done browsing the reasons to make the red exclamations disappear, go back to ‘More’ and turn off ‘Demo mode’ to re-enable controlling your hearing aids. Note, one of the items might be to update your hearing aids themselves, do this at your own risk! Don’t blame me if things don’t work like they use to, or differently, or what ever. I’m just the messenger!

You connect these like you would connect any Bluetooth device but through the accessibility group under settings. Then scroll down to “hearing devices”. At the top of the next screen it will be looking for your aids. Open and close the battery door with batteries inside of course. Wait about 10 seconds and at the top box you should see the Resound name and L and R for left and right. Push this. A new window opens and you will be asked to pair with your I-phone. Push that. Close the app out and then restart it. You should see you app looking for the aids. Success. You may close the app out before you do all the pairing stuff and then open when the pairing is done. If all this fails, try rebooting your phone which you should do weekly anyway or reinstalling the app. I have tried 6 apps from six different aids and although the aids all have possibilities, I choose Resound because of the app, as my hearing is variable from ear to ear so I need to custom the sound. Other apps do not compare. Two comments. Could use another band on the sound shaper. Your newest Quattro and Preza are too thick to wear comfortably with my glasses. Please slim them down and I will upgrade.