WIDEX MOMENT

I really love the new Widex Moment hearing aides but this app is frustrating me. I love all the features and particularly the PureSound program. But unlike my Evoke app, this app disconnects from my HAs every single day and several times a day. I have to kill the app and restart it to get it to connect. Sometimes it disconnects from one HA. Sometimes both. But it’s very frustrating. My neighbor was trying to tell me something across the fence. I could not hear her no matter how many times she repeated it. So I pull up the app to turn up my aides and the left was disconnected. She just got frustrated and turned around and left while I’m pulling out my phone, killing this stupid app, restarting, waiting for both aides to connect and then pick a program so I can hear outside. Well, she was gone by then. With the Evoke, if one disconnected, I could turn it off and back on without having to kill and restart the app which is much quicker. Not so with this one. The only way to reconnect is to kill the app. I think I’m seeing a pattern of it disconnecting after streaming but not sure yet. If this could be fixed, I’d be very happy with the Moment HAs and the Moment app.

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Just got my Moment HAs and they are great, as long as I don’t have the Moment app on my iPhone and bluetooth to the HAs turned on. If I do the app selects a function called “streaming of speech” which limits the sound spectrum and femoved all other program buttons. I am then unable to select any of the universal, pure sound, comfort, social, zen, etc. programs. The buttons are gone and cannot be restored. The streaming cannot be turned off. The only thing to do is to delete the app, turn off bluetooth by forgetting the HAs, take out the batteries and restart the HAs. There is NO indtructions about this that I have been able to find. Widex must be able to do better.

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Like everyone else here the app does not stay connected. My IPhone says it’s connected but the app is not. PIA. As I am writing this, the app has completely changed. All of my favorites are gone as are all of the pre sets. No more Universal, Pure, front to back adjustability, all are gone. Now I only have Stream Voice or Stream Music. I did try deleting the app and reloading it, no change. This is not a very good introduction to hearing aids.

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I’ve had to work with multiple issues: 1) with every Apple update I have to go through multiple efforts to reconnect the hearing aids to the phone; 2) when on a phone call the system does multiple drops; and 3) the hearing aids can not reconnect if I move too far from my phone. After returning to the phone I have to manually turn off each hearing aid repeatably until they finally reconnect. The app makes $7000 hearing aids useless.

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This so has nice features but every single day it disconnects from my hearing aids. I check my phone settings and usually my phone is still connected, just not the app. Extremely annoying. The medical support thinks it’s a blue tooth issue. However since usually (not always) my phone thinks it’s still connected I don’t think that is correct. I paid a lot of money for these and I expect them to work.