Rently Tours

I love this app! I love that it allows us to view multiple homes in one day rather than having to schedule with a bunch of different agents and meet them on different days. It also allows us to go after business hours so my husband doesn’t miss work. I also love the surveys! We can let them know what we liked and didn’t like about the houses. Yesterday we visited a house and on the survey said “we love everything about this house but the price seems a bit high”... ten minutes later we were notified that the rental company reduced the rent.

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The Rently app promises users, in exchange for a 99¢ processing fee, access to lock boxes to enable self visits of your next place to live. During the onboarding process, I encountered multiple verification issues where the app spewed out API data and failed to actually verify. Their website told me to use the mobile app, while the mobile app pushed me back to their website with no solution in sight. Finally I got lucky and made it through the process. After finally managing to get my phone number and identity verified, I walked to the first property. No indications on where to find the lockbox were found, putting me on a ten minute scavenger hunt. The steps to open the lockbox are convoluted. Once inside the apartment, things went off without a hitch. On my way out, the keys were returned and the mandatory post-visit survey filled out. As soon as I “check in” in front of the next property, the app informs me that my account is flagged for fraud and requires additional verification. No more visits are possible. I don’t know what behavior triggered this alert, but visiting a single apartment shouldn’t sound off any alarms. Three days later a succinct email informs me that my account will be cancelled due to suspicious activity and my 99-cent fee refunded in 3-5 days. The refund has yet to arrive over two weeks later.

I love RENTLY! The only reason I only gave it 4 stars is because it is limited to only showing the properties that are signed up on Rently. While this makes sense if the property is occupied (who wants random strangers showing up at your home and letting themselves in at any given hour of the day) there are still a lot of vacant properties that don’t make the list for whatever reason. My advice to Rently is market this app to every rental management company and private owner looking to rent out their property with an incentive to list their vacant properties on Rently. This app could narrows the gap of a major problem in the property rental industry. The key is to bridge that gap Rently.

I haven spent the past 3 months trying to find a rental. Driving past properties, leaving voicemails/sending emails with no response, being told I have to view the property during business hours... With Rently, I was able to get the information I was searching for, view it when it was convenient for me, and found exactly what I was looking for in 1 day! After viewing the property I “checked out” on the app and was able to apply for it right away. I will never go back to the old way of house hunting again. I love it! Thank you Rently!!

Let’s be honest, one of the worst things about trying to look at houses is finding a time that works for everyone. This system is awesome! I was able to quickly inter my info and get access to the property then and there. I was then able to walk through at my own pace without feeling rushed. I wish this was available more often, rather than my current situation of waiting for a week to look at a place because the Realator is only available to show it for one hour.