Remitly: Send Money & Transfer

I’ve been searching for an app or service which can transfer money overseas without charge me too much, take a long time to get the and secure. I am very sceptical when it comes to money, so I need to be sure that my information is safe and my money have sent out securely. I found this app on google and it turns out very amazing! When I used it the first, a customers service called to verify my information and ID is correct. Since then, I’ve been using this app without feeling scared or worried that my money will be stolen. They have express service which your fund will be delivered only in a few minutes! The service fee isn’t too bad only 4$. Plus, This app is very user friendly. I hope this app continuing their best performance and stay superb! Thanks for helping me solve my overseas money problems! 😆

ask user to change the rating

I sent my remittance Nov 9. According to the receipt, fund would be available Nov 16 which is fine with me coz the schedule of my mortgage payment for my house is every 18 of the month. I was relaxed hoping that the money would be in my account in the Philippines since I saw a record of transfer from my US bank account. On the 16th of afternoon I informed my uncle in the Philippines that he could pay my mortgage since the money is at my Phil account already but my uncle checked and said no record of fund yet so I checked and he was right. No one ever bothered to call me or email me to inform me so that I could have done something. I emailed customer service once, no response. I emailed again but still no response. The next day Emailed again but still no response. I called and I was told that because my account was Chinabank and they are only partnered with BDO. What? I have been sending my remittance to my chinabank account. The CSR told me that by Monday morning the fund would be in my account. My uncle contacted me again and said still none. Today is Monday and 18th of Nov. Meaning I was not able to pay my mortgage on time because of Remitly’s negligence. If you only informed me ahead of time then this problem would not occur. I entrusted you my hard earned money. I have been your customer for 5 years. I also work in the customer service industry and I am trained to never neglect our clients.

I haven’t used apps ever to send a lot of money before as I am skeptical and have a habit of not trusting things so easily but my friend recommended this to me and here as some of my good experiences. (Note: Again these are my experiences and may differ from others experiences) 1. App was simple to use. 2. Customer service was really good and answered all of my questions and cleared all of my doubts. 3. Took less than 45mins for the transfer which was still respectable in my eyes. 4. The security and verification i felt were important and necessary to protect my identity and prevent any fraudulent transactions from happening, so people have made a big issue out of it in the review section, i don’t exactly know what happened with them but these 1* reviews actually were hampering my judgement of trusting this app but the security and verification i felt was purely justified. There still might be a time where I might not be happy or satisfied with the app but thats not today and I hope this app provides users the same security while sending money to others whether small or big and keeping it simple as well. Well done Remitly.

ask user to change the rating

So I was sending money and I pay a fee for a rush service they promised a quick service for 3 usd$, then they violated the agreements for such service and call they’ve even care to call you when they are having issues giving you different time or even days for a new day to the money to arrive to final destination, I call them requesting my 3$ because is was the right thing to do so because they say something and they then violated they own rules and agreements this is very stupid. And of course this app is a good candidate to be reported in the consumer protection office. Sadly this app relays on 3 person partnership meaning that the company itself has nothing to do with money involving so for instance is the partner say not to a transaction you’re done. Also when sending money since app relays in that partnership as well the service will be affected by those partner. Recommendations I suggest keep using other services like xoom or western union which they are more easily and friendly (personal experience)

ask user to change the rating

It’s the first time I tested the water using this service for money transfer to my friend in Vietnam. An agent with Filipino accent called me back and asked a ton of very-personal-questions such as “Where do you live? How long did you live there? Who is the receiver? How did you know each other? How long you did you know each other? What is the relationship between both of you? Where did you meet? What is the lucky money?” bla bla.... It was so annoying and impolite. I also told her that they are so personal questions. She kept asking and said she would process my transaction. After she hung up a few minutes, I received an email stated my transaction was canceled. How ashamed customer service is! I felt like being interviewed by USCIS. Just $500 sending as a lucky money for a friend for Lunar New Year. There is no problem with XOOM at all. Terrible service! Be mindful and careful if you want to try this service.