WorldRemit Money Transfer

If you are sending to West Africa they umm close your account immediately without explanation. They had no problem taking the money out of my account and then immediately sending me an email saying that they cancelled my transaction because they determined it was a risk. When I called them for more information they told me they disabled my account (that I literally just opened) and they not only refused to give me an explanation but refused to let me speak to a supervisor. I asked to wait to speak to a supervisor and they told me they didn’t know how many hours I would be waiting and that no one could give me any information. After giving them my bank info, name, address and phone number along with my husbands account info, they took the money from my account and then refused to answer any questions. I told them I was certain the account was closed because I was sending to West Africa and they refused to answer me. I had to threaten to call my lawyer and specifically request for an appeal twice and explain to them that I was happy to give them my photo ID. They just never asked me for it. Finally a supervisor came on the phone after an hour and listed to me, spoke to their risk department, asked me normal questions to ensure I wasn’t making a fraudulent transaction and they finally reopened my account. So be ware, if they tell you there is nothing you can do they are lying.

I think world remit is amazing! I’ve been sending money to the Philippines. It goes right into their bank account! The bank is not even listed and it still gets there very quickly! The recipient has not had any problems getting their money. I thought WesternUnion was the best. If you really want to know the answer, I think world remit is number one as far as I’m concerned. Those who have had a bad experience, Please give them a chance. Do you want to know why? Because none of us are perfect. World remit tries very hard. I’ve seen it firsthand. I think they do an awesome job!!! When ever I’ve sent money, They’ve constantly kept me posted on where the money is and what’s going on. They would let me know how long it took for the money to get there and when it got there. The other person was notified immediately and given a confirmation number. I think they’re more friendly and more professional than WesternUnion. And last of all, I think they’re a lot more caring and I want to thank them very much for meeting my needs.

Be careful. The rates are low and the user interface is nicely done. However, if you make frequent transactions or a large transaction - be prepared for problems. Your transaction will be stalled - with no notice to you for hours (days) and no explanation. You have to call or email. If you email, expect to wait at least 6 hours for a response. If you call, prepare to wait on hold for 15 minutes or so. They will request information - copies of your ID, bank statements - over and over again. I’ve supplied the same information three times within the past month alone. I guess you get what you pay for. Western Union, Xoom and MoneyGram cost more, but generally you have much less hassle. The first few transactions will be fine. But once you become a regular user, be prepared. It’s a strange business model to penalize/hassle your best customers. I want to see WorldRemit succeed, but lately I’ve only been annoyed by my usage. Initially i was a fan. Not anymore. That’s a shame, but the marketplace will vote with their dollars. I am.

So much better than WU! I do this all thru my iPhone. But there is one thing I hate: I’m constantly having to provide copies of my bank statements and/or justifications why I’m sending the money. The reason this is a problem is because the email is easily missed & you only get 2 days to respond. And this request happens quite often (more often than not). This wouldn’t be an issue if they’d send me a text saying an email was sent needing something from me, but they don’t so I constantly miss their email. They send texts when the money is ready & when it’s been picked up, but no text when there is an issue...I get hundreds of emails & don’t usually sift thru them often so their emails are often missed and my transaction is cancelled! Meanwhile the money was yanked from my account so I’m having to double check if the money was returned. And the reason is the same every time!

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Giving this company a negative zero is an understatement, however , I wish I could. I sent money to a friend and for whatever reason he cannot receive the funds. I put in for A refund and to this date hasn’t received it yet. They told me they sent a transaction to me via email, which they did for my bank to use and look for the funds. My bank refused and I don’t blame them bc they felt as I did, that it was a way to hack into accounts. I have never heard of such bs in my life. In all of my years of dealing with banks, if you have to be refunded it goes back to the account and no bank has to look up anything. They took my money and I won’t be using this crappy company again. I went in to unlink my card but got a message saying no cards saved when clearly I used the card to send the funds. I hate this company. This seems as a scam but they won’t TAKE anything else from me bc I won’t use them again! I pray that there is a better way to send and receive for the people that has had bad experiences with them. For the ones of you that’s satisfied, I’m happy for you. Sending money was fine, my friend received in minutes. Giving back was when all hell broke loose.