Rated People for Homeowners

Wasn’t the biggest job in the world, but the App made it easy to find someone. Thought it would be difficult to do, placing the advert etc. Was very simple and we had a great experience. Just had our job done today and we are very pleased. Happy to pay good rated people in these times. Will use again.

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Arrived without a toolbox. Did not take their shoes off and walked on my carpet. Had one small ladder and I had to go to neighbours to borrow. I made a typed easy to read list and showed them where everything was I made them coffee and I was courteous. They could not fix light in study but that was fine. They left 3 small jobs unfinished without telling me. They did bring down a heavy chandelier and I held the ladder with my son. They also bought down a bed from upstairs. They were ill prepared, not experienced enough to call themselves handymen. I have much better people to call and less money. I paid £150 and Darren did not offer me a receipt. I will never use your company again. I was pleased about them bringing the bed down and bringing down the chandelier. Apart from that the other work was second rate. Darren was slightly better than The other man I am in the process of moving house and I am extremely busy so I needed some handymen. My handyman can’t come to me until next week. He is always busy because he is very good and well prepared. To arrive at a job knowing that there will be a variety of things to do without a proper toolbox. Is beyond me. Don’t you train these people. Appalling.

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I had someone contact me from seeing my details on the app. They turned up and arranged to do the job. I stripped my tiles off for them to be able to re-tile; on the day they were meant to come they called saying their son was ill, next day their van was not working and then they ghosted me. I contacted the app customer service to say about the terrible service, but they could cross reference the number of the person with a tradesperson or see how they got my contact details. I did use them for an electrician, who was good and I left a review - but then the guy contacted me to change the wording of the review to even more in his favour. Don’t use the app - go into a local store that the relevant tradesmen you want use and get recommendations. The people on here and the team behind it haven’t a clue and really don’t care if things go wrong

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I had a tradesman come and do a driveway for me everything was fine until one month they also did not complete a wall they said were going to do. Later I saw that there were major issues with the drive and called them to come back they kept making excuses about coming back and have now said they have left the country. Even though rated people do checks I feel like it can facilitate fraud. There needs to be a harsher vetting process and a way to get more trades people to quote on each job. I posted two jobs to try and see if I could get quotes from different tradesmen but I only got one quote from each job. I think people should be vigilant and take copies of people’s IDs as me having to take this person through the legal route is hard as they are difficult to trace.

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I had a tradesman visit my flat for a plumbing job. It said he was vetted by rated people and business/building checked. He took my money and didn’t do the job and then deleted his account/ hasn’t answered my calls. Rated people said they don’t keep the company registration number so just told me the name of the owner of the business. Looks like it a a fake name, and a business address in a mobile home park in Watford. No way in getting anything back so more concerned that I let this person into my house when he could have been anyone and yet he was ‘vetted’. No help from rated people at all, they’ve just said they take no responsibility. After sales service has been very unhelpful in tracking this person down. Never going to use them again, very unsafe.