QDOBA Mexican Eats

The new interface is nice. That said, there are aspects that are confusing. When you select quesadilla kids meal, the quesadilla box is checked. It tells you that you have to make a protein choice before you can proceed. Yet there is nowhere on that main screen that presents protein choices. You have to deselect and then select the quesadilla option again. You can then choose protein. However on that screen it prepopulates the pico option and there is no way to deselect it. The only option apparent at that point is to select a different salsa. If you don’t want salsa, it seems you have to roll the dice with a salsa option selected and write no salsa in the special instructions. Personally my experience has been that may end up with salsa on a quesadilla that a kid at home will only eat plain. So I resorted to ordering my food for carry out and then having to order their food separately at the store. Not life altering. Just inconvenient and seemingly easy to address with a future update to the app.

I love Qdoba. I used to go there at least once a week. The people that work there know what I get all the time. With the app, it’s helpful. My only complaint is the fact that the app doesn’t let me log in 75% of the time when it logs me out and I have to do a reset password. To test this out I put the correct information in online and was able to sign in, and then I went through the app and it said invalid credentials. I did the show password option so I know everything was typed correct. Also when you have two separate orders of you don’t get the chips on the first order, but get them on the second order you won’t get the discount of $2. Luckily my store just did a $2 coupon and took care of it, and I have been more careful in the future. All in all I still love Qdoba. Just wish it was a little more user friendly.

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This app doesn’t work, it’s deals effort time and money from you, it reflects badly on the stores and brings the worst out in people as well as my phone. Read on for full details. Although qdoba is one of my favorite places to eat here in Massachusetts for tacos, this app only reflects poorly on the closest store they’ve got to you. when you file any sort of “issue” (aka your phone froze mid order or the app doesn’t acknowledge your order) that app screwing up your order takes away some form of points from the restaurant! I am OK with having a free entrée pick up& having that disappear mistakes happen. It was a birthday thing I don’t care about. But then having 4000 points become 1000 and getting warned and spoken to by an employee and ignored(sorry dismissed) via email (how can I provide a screen shot of something that is been deleted) this literally forces me to try new places here in Boston so thanks! For wasting my money. I’ll make sure not to do it at your place but I won’t be quiet about it

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I thought I’d try the app when I order to save a little time and maybe get some bonus coupons. But as I sat outside the store, the earliest I could order was with an 8 minute wait, with no one in line. Then I noticed that my order was adding an additional 89 cents for...nothing! I kept checking things to see if I had added something with an additional charge. There was no indication whatsoever that there even was an additional charge, or what it might be for. But as soon as I added it to my order, the price went up $0.89. Then tax after that (so I’d even be taxed on the mystery charge!) I immediately went inside and got my burrito within 5 minutes. The manager admitted that the app added a charge for no reason. That’s low, Qdoba! Sneaky! Free app, but nearly an extra dollar for every order? Very sneaky, and I’m glad I noticed before I started paying extra on every order. This looks very bad on you, Qdoba!

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For the last few months, my wife and I, have not been going to Qdoba, because the establishments have not been working with the app. Every time I try and use scan rewards feature it doesn’t recognize it. (So missing points that way.) After 2 months we finally decided to try again, but instead order our meals through the app. Waited over 45 min, to then give up, on redeeming my points for a free entree. An decided to just order our food at the actual facility. (Nothing to do with the app, but management is totally arrogant and useless.) So when I asked for assistance I was informed “The manager would know more about it, but I think she is busy. Your total is.......” (This is just the most recent discussion between staff and management.) Getting extremely frustrated with the lack of functionality between the app and the restaurant. Please fix, before I decide to never return.