Qantas Airways

This app is great as long as nothing happens to necessitate a change in plans. Had a problem and had to think about changing a booking. Was unable to speak to anyone and had 1.5 hour wait. So booked a call back at 9:05am. Told 1.5 hours till callback. At 4pm still had not heard back. Tried to call again but system recognised my number and wouldn’t allow me access. VET FRUSTRATING.

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The Qantas app is superior to any other airline for ease of use in flight tracking, frequent flyer points and shopping. For booking flights via my phone it is terrible. I plan my itinerary 6 months in advance and frequently check if I can find a reasonable rate to justify Qantas vs rivals. Unfortunately it’s difficult finding the return trip deals advertised because they only show one way pricing. You then need to search through hundreds of options in both directions looking for the advertised lower price. After a number of attempts I stopped bothering and leave it to the company appointed travel agent. Despite being a platinum member, more than 80% of my business goes through alternative airlines despite Qantas advertising some attractive deals.

Hello I recently got an IPhone 11 Pro Max running IOS 13.2.2 I was unable to add either my passes from GLT to CBR via BNE on the 10th of Nov or the return boarding passes from CBR to GLT via BNE on the 12th. I also tried to deinstalling and reinstalling the Qantas app but had the same problem. I would be on the boarding pass screen. I need to scroll dow. To get to the ‘Add to Wallet’ Button. As soon as I would touch the screen to scroll the screen would refresh and then when it did scroll down the button would not ever add the boarding pass to the wallet. Could someone please investigate further. Otherwise the app is generally good.

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There are many basic features missing from the app such as the ability to set your preferred airport of departure or even just use your location to default. Even the Jetstar app has managed this basic feature. And please somebody fix the ’ done’ button which is right where the back button usually is. Eg you open up a fare details and then hit done when you are done reading the fare details and it exits the booking. Have a big ‘back’ button And rename the done button ‘exit’. Also it’s not very adept at changing dates for example for a return flight when searching a booking without completely redoing the booking.

The app is good for checking in and seat allocation. But very difficult for Frequent Flyer bookings. Destination options are not available, example Frankfurt is not an available destination from Hong Kong. Also, daily / monthly availability is not offered; must check day-by-day and flight by flight to see which classes are available, if it all. Often the entire screen resets in mid-process and “something went wrong” error occurs which is really frustrating if I’ve already spent 30 mins trying to find flights.