PulsePoint Respond

First off, I love the new look of the app. It is very clean. Some things that should be added are like the ability to change what kind of mapping app you use when you hit the Navigate button. Second of all, you should have the ability to have custom tones for different calls. Some that you put in the app and then somewhere where other people can make custom tones. Next, you should have accounts, so that people can save calls, and have alerts for specific stations and departments. You also should include like an on scene button for CPR alerts that will send a notification to dispatch saying that someone is on scene that knows how to do COR. That good with the account idea, and the next idea which is an area where you have to be CPR certified to get CPR notifications. Have a list of places that you can get certified, but only allow people with CPR certification to get notified. Finally, I just want to say how much I love this app, it has helped me out so much with stuff. Thank you for making this app. It's awesome.

All of my coworkers use this app. About 1600 of them! It works great giving us a jump on emergencies. It’s almost perfect. Except....I don’t use it at night along with many others. There are way too many incidents throughout the night all over the city. I would be up all night if I leave on all of the notifications. It’s like listening to radio dispatch tone after tone and most of the time isn’t you. I would love to see settings for individual companies. For example, if you set your company as Engine 1, your phone would notify you if the incident involved E1. The phone could be set to ring, vibe and/or even turn on your phone light for a length of time. With today’s technology it shouldn’t be that difficult to accomplish. This would also be a great option during the day. Every report of a fire notification has fireman on edge for several seconds and we all pull our phones out to see the location. Most of the time it involves other stations and a majority of them end up being nothing. There is no reason to continuously alert members for a run they are not on for no reason, unless they choose too. Love the app and will continue to use it, but sorry PulsePoint, you are not user friendly when we need to get some sleep. Columbus, OH

Love the new look of the interface. I like how if i try to tap on the audio button, it’ll now tell me that that department doesn’t provide audio, bummer, but at least I now know it’s not in PulsePoint’s control. One thing I’d like to see is if we change the map to satellite, it will stay selected to satellite and Vice versa; If we would like to see traffic levels as well, then it will stay that way. And one other thing I noticed is that not all calls no matter how minor they may or may not be actually don’t show up. Say a neighbor has medical episodes as a result from drinking too much in the past and the fire department is the only responders to them, not all of those calls get reported or show up in pulse point. About 98% of any calls actually get reported. Another thing is that I only get alerted for random calls even though I have everything selected for notifications. I could get alerted for something across town yet say a car accident down the street from me doesn’t alert me, I do t quite get that one.

This app is so helpful to have. If I see fire trucks or ambulance go by, I just check the app and it tells me what the issue is and where. I only gave 4 stars because I think that under all the agencies I follow I should be able to get alerted to everything. Not just structure fires and car accidents etc. but medical emergencies, investigations, all of it. If it's listed in my feed I want an alert. Also, sometimes I get alerted and sometimes I'll go days without an alert (even though I have everything checked to receive alert). I think I have to have the app open to receive the alert and I wish I could be alerted even if app isn't running. Other than those two complaints, I really do like the app and find it an app everyone should have. I also (though I don't use it) love the cpr feature for those that are certified and want to help!

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I love the app and all, but there are still some things that that need work. For the agency list, can we have a filter to apply? Mainly filter by state please? I drive all over Florida and am never in the same city, but scrolling down the list is tiresome and not even organized. Also, you should have us make profiles with face pictures, basic description fields of us citizens, possibly a field for a drivers license number, then an “I’m responding” button when we are on our way. First responders should know, especially police, who is responding from the community, certain situations can keep us responders safe if any issues were to arise before responders get to the scene as well. Maybe add messaging/note features for us, then dispatch can see live as we post. Also one more suggestion. Can we get more settings and customizations? IE: custom sounds that are loud and attention grabbing. Ability for us to pick what sound for what event etc.