PSECU Mobile

I understand the new app was built to allow more security, and a platform for future advances, but there shouldn’t be a security check with every viewing action. Moving between page panels is painful when all I want to do is view recent transaction and activity. The security should be when getting into an account (which already takes too long), not with every movement within the app. I can get faster response time through a web browser or phone call than this app... sometimes a new app doesn’t mean a better app. The last app was fast, functional, and customer friendly. I would actually use the old app as a talking point of why I liked banking with PSECU. This new app isn’t doing PSECU any favors in customer retention or word of mouth.

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This is ridiculous. I’ve been hesitant to update to the new app because of the negative reviews but I just decided to give it a try today only to be told that my device isn’t secure enough to use it?! I’ve been using my iPhone 5S for many years and I don’t have the money to replace it with a new one at this time. Replacing my phone just to use a mobile banking app is ridiculous. It’s fully updated on the latest version of iOS 11 and is fully functional and running fine. How don’t I meet the security requirements? I’ve never had a problem with literally ANY other banking app or any other apps that handle sensitive data. Hell, the IRS and social security have official apps that works fine on my phone. I have half a dozen other banking apps that work with no problems on my phone. What exactly about the iPhone 5s makes it not secure enough to run your banking app? Frankly speaking, if I’m no longer able to use any PSECU app after August 8th, I will no longer be using your credit union and will instead take my business elsewhere. There is no good reason for barring my device from using this app. That’s *very unnecessarily* taking security too far. You have until August 8th to fix this problem or you’ve just lost my business. Unacceptable.

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I cannot believe this app was actually released with the amount of issues it has. This app is SO SLOW. When logging in, I can actually walk away from my phone to make a pot of coffee before the app actually loads my accounts. Depositing checks is also a pain! Not only is it slow to load the photos I take, it takes FOREVER to accept the deposit. The app also crashes several times before accepting a deposit—so it takes me up to 15 minutes to deposit even one check! I’m glad there’s another credit union down the street from me—at least I can bank through them if this isn’t corrected in the near future. 🤦🏻‍♀️ Now, since I don’t like to be super negative about everything—I will actually commend you on the “Account Insights” feature. For a graduate student with very little cash flow, it’s nice to see how my accounts stack up monthly. I just hope you can get all of these bugs figured out so this app can actually perform the way it needs to. Edit: thanks for the generic reply, I guess? I’m not excited about the new features you plan to release—I just want a functional app.

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I recd notice on old app it was no longer functional after August 8. So downloaded new one. Holy cannoli people. I’ll continue to use old one until you boot me off. This is what happens when the user is 60 plus and the developer isn’t. I don’t use many apps. I used to tell people how great the PSECU app was. It was ahead of its time. Best banking app ever. No more. New one is clunky. Hard to move through. Takes freaking forever to change screens. I’m on an updated 6s. Maybe by August it will improve. Doubt it. Really disappointing. Ok. So I recd a lame, template response. Honestly with an average of 2.2 rating GET A CLUE. This app is so unuser friendly it has me looking for other financial institutions. Seriously. I will move. This app is clunky. Difficult to see. Challenging to navigate. And I get the security thing. I actually TEACH cyber security to small businesses. But there is no excuse for such an inept execution on the front end. You can do better. I’m not happy about moving to a PNC or Citizens mega bank but for me it’s important the app is user friendly. This mess is not.

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I was able to log into the app. I found out the reason why I could not sign in and it was because my internet security was blocking a request that it through was malware. After allowing the request I was able to login to the app. For me this issue had to do with my iPhone X. However, this does not happen for the iPhone 7 which, is how I found out about my issue. When I added the app on the iPhone 7 to see if it would work it did. I’m giving the app 3 stars for now until I check out the options in the app. ******************** The new addition/fixes still do not work. I still cannot log in however, I have no problems logging in on the previous app. I think based on the ratings for this app that you need to start all over and go through the app step by step because it is not working. I will continue to use the previous app. Good luck with this app. ********************* My issue with the app is does it work? I try a number of times to get into the app but it has not happen. You are supposed to sign in with your User ID and password. It does not work. I know my User ID and I called Customer Service to reset password because the app locked my out. So, with a new password and User ID it still does not work. I will until to use the old app and will not be using this app until it is fix.