Plowz & Mowz: Landscaping App

I have set up a weekly mow and now an aeration service through them. I’ve been so pleased with the quality of the work, but even more so with the service of the company. There was a company that wanted twice the agreed upon cost for a mow and they reached out to ask if it was ok. When I asked them to find another company, they did, and that company had no problem mowing for what the agreed upon cost was. Also, when another landscaper came and said they did the aeration for us a week earlier than requested but sent a pic of another house, and there was no work done on our yard, I contacted Plowz and Mowz and they immediately fixed the issue and scheduled our service for the date requested. I couldn’t be happier with the service which is really what makes something like this easy. I’ve had to deal with companies in my own before and I didn’t feel like I was getting treated well. Plowz and Mowz takes care of all the middle man work and I feel like I’m treated fairly. Highly recommend this app!

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I should have taken the reviews more seriously. We have quite a bit of debris and clean up needed for a few beds around our home. After submitting a custom quote request it took about 10 days to get a quote back which came back at $200 with tax. We thought that was very reasonable and decided to move forward. Unfortunately, the day the service was scheduled we were at the beach so we came back the next day and at first glance the beds looked great! Then we went into the back yard... the service provider took all of the debris from our beds and left it in a pile behind our garage!!! Then what they did bag up they didn’t even take it with them! They put it in our garbage cans filling them to the brim so we can’t even put our own trash in there until 4 days later! After contacting the app they said they would send the provider back and asked for photos. When I sent the photos they came back and said oh we didn’t include that in the quote from the partner so it will be another $250 to remove the debris!!!!!! What?!?!?! That’s more then the original quote AND it’s not my fault you didn’t include exactly what I requested in your request to the third party. I am livid and now my husband and myself still need to bag and dispose of this debris we hired this company to do for us in the first place. Last time I do anything like this through an app again!

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Someone titled their review “too good to be true”, and I couldn’t agree more. Was super excited to have the lawn service at my fingertips. Customer service seemed great. People came to mow the lawn and did an AWFUL job. Customer service reached out immediately, said they’d have the person come back the next day. I said I didn’t want that same person, because obviously they did a terrible job the first time—you think they’ll magically do it better?! Next day comes, looked like nothing had been adjusted. Contacted customer service, and they sent me a quote from the person claiming they were there and that we just had bad tufts of grass. I told them I had already SAID I didn’t want the same person to come back out, clearly they don’t know how to cut grass, and I showed another picture of the uneven cut. They tried to tell me it was because I didn’t order edging, which was moot because I wasn’t even mentioning edging! I was just standing outside now looking at the absolute asinine job this person did who clearly has no idea how to adjust lawn mower blades, and makes me wonder if they lied and never even came out a second time. Either way I canceled my service and went back to the same service we used last year which is 30% more expensive and 110% worth it. Terrible. I should have asked for a refund. Oh well.

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I signed up to have my lawn mowed and decided to go for the weekly service to get the lower rate. Bad idea. The job was postponed due to weather. It didn’t rain until the late evening, but postponed anyway. I messaged to see when we could expect our lawn to be mowed, no response. The following day we were told someone would be out ASAP. They showed up around 8:30 and finished in the dark. This was 2 hours after we cancelled the service. Then to find out that we can not cancel due to the fact we had signed up for the weekly service 😳. The following week our job was postponed again but completed in the morning the following day. They only cut 3/4 of an inch each time, so although it had been cut, our grass was rather tall since we were going 8 days between service. My lawn was scheduled again to be mowed yesterday. At 8:30 and no one showing up, I messaged them to ask why. They responded 12 hours later to inform me that “due to equipment malfunction” the service was put on hold. After leaving several messages over the next couple of hours, I was informed that once again someone would be there ASAP. Two hours after that, still no one. Another message and another promise. At 4:10 I received an email that my job was being postponed due to weather. My grass is now 8 inches high and I am hiring someone else.

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I can go on at length with the problems I had with our initial service with this organization. From three cancellations to two postponements (no bad weather), our “65 bags” of mulch was finally delivered... at 5 pm. One bed was entirely skipped two of them were only half done, weeds poking out when promised in the ad that they would do light weeding. The amount to much we ordered was significant and probably 60 to 70% of it is on my lawn right now. They even sent a picture of completion of one of the beds that wasn’t even newly mulched. When dealing with the customer service agents explaining our situation she kept repeating was “well, I can cancel your service”. No solution. She said she would find a landscaper and get back to me, she did not. When asked if somebody not showing three days in a row is a common occurrence, she was silent and then proceeded to read her script about customer disappointment. If you have time in the world to have your services delivered, maybe this organization is for you. But please be on call to oversee the workers because it’s the luck of the draw. You don’t know if you’re going to get a great landscaper or a less than stellar one. This was not worth deviating from my regular landscaper to save a couple bucks.