Personal Mobile Banking

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Like many others, I couldn’t get past the homepage on the App since the update last week. I took the advice of another reviewer and temporarily turned off the WiFi and was then able to use it. Turned back on WiFi and couldn’t. Very strange. So until they fix the app I’ll have to do so using cellular data.

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Garbage! Every few months the password resets on my phone and won’t take the login in from my fingerprint. Each time this happens and I don’t have access to all 3 security questions I have to call make a 10 minute call to reset it. This last time I called “Mike” took all my sensitive personal information then told me to reset my phone because the fix wouldn’t take until I did. Well I did and the app won’t let me reset the password. Im going to call again but as soon as my bills are cleared I’m changing banks. This is a huge waste of time.

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This app worked for a short time and then refused to let me log back in. I had problems over a year ago and had to uninstall and reinstall the app for it to work again. I also had to change my password in order to get back in. However, it no longer allows me to log in and instead tells me to call a phone number if the problem persists. How about fixing this garbage app??? Also, I find it mighty suspicious that it somehow has a rating of over 4 stars when it doesn't even work and so many people have complained about that. Paying for fake raving reviews, are we?

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When trying to make an external transfer, app says “Attention We are unable to process your request at this time. Please try again later “. It ALWAYS says this. Later never comes. I must use full browser site to do anything but see my balance. On a smartphone, the browser web site is very difficult to navigate and has no mobile version. D minus for the app.

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This app hasn’t worked for five days. When I call a local branch they say they have no way of notifying the IT department. I tried calling online banking and the wait is over 30min. I have even deleted the app, and downloaded a new one, but nothing happens. This bank stinks ever since they switched from Astoria. It’s always some song and dance. Terrible.