Bethpage Mobile Banking

It takes a long time to even load the logging in page. And when it finally does the finger print doesn’t even work! I have to enter in my password which is fine at this point because I just need to log in. Then whenever it feels like working once I’m logged in it always ask me to make up a 4 digit pin which I did at least 5 times already. And when I was setting up the account before the security questions was ridiculous! I followed exactly what it was asking me to do and it doesn’t work. So I had to keep trying and trying took almost 45 mins to get through that part of the set up. Now whenever I need to see my account I’m dreading to open the app. Before I wrote this review I just opened the app and guess what it was stuck on the turquoise page with the numbers on the bottom like ok when are you gonna load for me to log in! Had to uninstall and reinstall the app! Please fix this app!! The old one was so much better and faster!

So we all know that new apps that are released with a LOT of new features rarely work well when they bare first released. So we will need to give this one a little time to be finessed and then we we will be happy. Call me an optimist...you are right because there is NO way that this app can stay as it is. It doesn't load, it keeps going back to the original set up request, then the screen stays black until you give up. I like that the credit card is included and the one time I was able to actually get in I found the setup was nice but there are so many different options it's overkill and confusing. So I'm waiting for the update because it has no choice but to get better!!!!

Should have left it alone. Had log in issues before which were irritating but now it’s downright maddening. Forced me to reregister several times yet sometimes the fingerprint log on randomly works then next time it doesn’t. Had to uninstall app but same issues when I reinstalled it. Now I downloaded app on iPad, had to reregister because it didn’t recognize my user name & PW. When I answered everything it said it wasn’t able to register me and that I should contact the administrator. This is ridiculous. I have gone into the branch several times already about these issues. Lastly, why does the revised app have smaller fonts??? Magnifier needed now. Ugh. Smh.

The newer update it terrible. I have an iPhone X. Before it was giving me trouble to log in. Every time I used the app I had to do like if I was using it for the first time. The “name of this device” has my name in like 20 variations because it couldn’t recognize it. With this one update, the pin doesn’t show up, that means I don’t have a finger scanner only my face w this device , which doesn’t even prompt to work. I have to type my password a million types. Sometimes I type the password and it wants me to set up the device again. Login page and the loading of the accounts takes forever to load.

How many regular people can honestly say they love their bank. For me, putting my hard earned money in someone else’s hands is a matter of trust. I trust Bethpage FCU. From the courteous tellers and managers and even the customer service folks on the phone. I’ve been able to talk to real people, who really care. That matters to me. And also, I don’t pay to keep my money in the bank, I earn interest. That matters too! I’ve set up accounts for my children and other family members- I’ve recommended BFCU to friends and businesses as well. I get nothing out of leaving this feedback- I’m literally just an average person with accounts at BFCU.