PDI Mobile Connect

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This is a great idea, but the execution is awful! Updating is so slow that I’d be better off using pen, paper, and carrier pigeon. Today was completely wasted, because I only had a couple of hours to walk, and spent the entire time trying to get the app to cough up my assignment list. This is a recurring nightmare, experienced by all of our walkers. It just sits there on “updating assignments...” for so long that you want to tear your hair out. Not a question of internet speed, at least on our end, because this happens even with high speed connectivity. Deleting and re-installing the app appears to help sometimes, but that’s also time-consuming. And when it does work, it takes precious seconds waiting for the next screen to load. Hard to cover ground when you spend so much time waiting for the app.

It sure beats a clipboard with paper precinct lists! If they’d just fix a few bugs in Version 8.2 (the occasional crash when Syncing, especially if HQ changes your turf while you’re canvassing it; switching All/Odd/Even while in Street View opens a different street; I’ve reported them all) it’d be great. I use it on an old iPhone with no cellular service, so I like that after I download my assignments via WiFi, it just works out in the field and Syncs when I’m back on a WiFi connection.

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The layout of the app is easy enough to utilize and a much appreciated upgrade on the old methods of canvassing. With that being said, the execution is very poor. The load/refresh rate is abysmal and the app experiences constant crashes throughout usage. I can’t believe how many times I’ve had to reinstall the app just to get past the login page. Also, please allow a “capture all” option for households. It’s frustrating needing to individually mark every single member of a household that isn’t home. This app could have great potential, but needs a lot of work.

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It’s so great to see what houses to go to and who lives there. The rest is truly terrible. Data collection is just horrible and the user can not tell if anything was collected at all. It takes 8 clicks to record that you reached someone and then you have to stand and wait for the data to be uploaded. You have no way to tell if it worked no way to see what you recorded. As a candidate I have zero access to my own data. I walked for two days and recorded nothing. No error handling. As someone who worked in software the app is Wry poorly executed.

Latest update backed out the “done with whole household” button that was crashing the app, so that’s good although it would have been a good feature if it had worked. Extra steps back and forth to add info and comments are tedious but doable. A flag for non-English speakers would be nice. Really helpful would be for stats to show how many actual conversations happened, now just records number of doors knocked whether anyone was at home or not.