Metromile - Car Insurance

I wish that the App would alert customers when there is a connection issue with the device. I feel that email is an outmoded vehicle that is filled with spam. Sending an email saying that one might be fined the value of 150 miles a day, for a technical issue, is a bit odd for such a modern way of getting insurance. Please be more aggressive and modern to send such an important message. I had an issue with this as my metronome was draining my Prius starter Battery. To rectify this, I was sent a cable to plug into the Cigarette lighter receptacle and then plug the metronome into that. The cable wiggled loose and I didn't notice it. I receive so many emails, every day, that I do not read emails from companies. I presume that they are just ads or requests for filling out a review. One other way to fix this would be to send a notification with stats of the last drive. I would notice if I stopped receiving those and I would look into why. They could say "You drove X Miles and spent $Y on fule and you only spend $Z on insurance!" I honestly hope that this is taken into consideration for the benefit of all customers and the image of Metromile. When I started to get charged for 150 Miles a day, I lost my love for Metromile and that saddens me. I write this in hope to turn that distaste into something better for others. Thank you for reading, Max

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I joined because I wanted insurance on my truck that I rarely ever drive. Want to be covered in case I do drive it or if something happened. This company sounded great as I’m not having to pay the same as I do with the car I do drive daily. Sounded great....until.... my battery in my truck does not work and goes dead. Usually that’s fine... I don’t drive it. But now I’m threatened and charged because “they don’t get a signal” well ya don’t get a signal because my battery is dead! So you charge me $15 a day until I can get out... jump start my truck drive it around the block just so you can get your dam signal. So it’s winter and cold and rainy. And I now have to go out on my day off to jump start it. Then the day I go back to work is when I get my threatening email. So then I get charged another $15 a day for 3/4 days the next week until my next day off to go fix my truck. This company and insurance is not worth it. And now with these added charges all the time it’s no cheaper than a well known company. This is called “hook and sinker” they hook you with a really great sounding offer but then sink you with their hidden rip off pricing. “Their signal” my car don’t work... not driving it. That’s why I came to ya in the first place now ur a rip off just like all the other companies. No thank you. This is a zero star for me, just had to be able to write this review. I will be canceling.

My wife and I just recently switched to MetroMile from Esurance because we purchased a new vehicle. We cut our first month’s Esurance bill IN HALF by switching (just so anyone reading knows the savings are pretty spectacular). As far as the app goes, it is easy to navigate and provides stream-lined information instead of a lot of clutter. You can also start a claim right from the app (which thankfully we haven’t had to do yet). While some people are wary of being “tracked” by the Pulse device that you have to plug into you OBD-II port (it’s basically plug-and-play), I would like to remind everyone that LoJack and GPS and location services DO THE SAME THING. It’s no different. The Pulse device provides up-to-date billing info and can help you locate your car if ever you need that feature. My only minor qualm is I wish it was a little more low profile, but it’s not the biggest of issues. The only other trouble I’ve had with the app is it crashed for a few days due to a server issue, but I attribute this to a newer company that’s making their way in a big world of competitive insurance.

I especially like seeing my fuel level and the history of the driving routes I’ve taken on the app. And when I had a rear end accident last year, the claims process could not have been easier or smoother. Communication was via the app (which I liked vs. phone calls or email), the reps were responsive and helpful, and Metromile’s settlement offer (and payment) was quick and fair. Had been a little bit concerned when I originally switched to Metromile because I’d never used a pay-as-you-go car insurance model before, but service during my accident processing was as good if not better than any I’ve had with conventional car insurance companies I always had in the past, and Metromile has been less expensive for me since I don’t put many miles on my car.

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The insurance is great. At least I think it’s good as this is my first month. I can only say something after the first month. But I can say that the app needs a lot of work. To begin with the map portion of the app does not show any map of where my car is parked - it’s useless. Sure, it shows me how many miles I drove and what money I spent on gas, but how does that help when I don’t know what average it is using? I’d say this is an app where the developers have no idea what the business requirements are. It seems they just copied and pasted some functionality from some other app like Dash or Automatic, but didn’t think about what actually this app should do for their customers. The app is also not intuitive. To find the billing I have to go through many things to find what I need. I feel like there are so much room for improvements and to a point that they should completely redo the app. Anyway, the rest is up to the developers to improve.