Pact | Car Insurance

Matt from Pact called and discussed my situation with me. He sincerely apologized for the confusion and expressed his regret that my situation had been handled so poorly and assured me that everything would be resolved shortly. True to his word, just over an hour later, he has reinstated my policy, moved my payment date back 30 days, and also tacked on a gift card for extra measure. I’m thankful that Pact is a standup company, willing to accept responsibility and turn a negative into a positive. I have inexpensive car insurance again! Thanks Matt!!!!🎉😃 I understand that you get what you pay for and when I initially signed up with Pact, I didn’t think cut rate insurance would be a problem. Then COVID19 happened and this company IS NOT implementing any programs or forms of assistance for those who are no longer employed. I was told I could pause my coverage (and still pay, but just less) or I could not pay and they would “help” me reestablish coverage once mine lapsed. That little $20 I saved by not going with a big name insurance company who are currently waiving premiums is proving to be a bigger mis take than nickel and diming myself was. (All I had to do was drink a few less energy drinks every month and I would have insurance). Valuable lesson, and once I’m employed again, I’m going with a company that runs TV commercials.

Signing up for insurance has never been this easy. I didn’t time myself but I would say the signup process was less than 4 minutes. Pact really took the pain point of shopping for insurance and solved it. I had the pleasure of working with Matt and he was able to answer some basic questions. I don’t know if that is standard for them to text you but I thought that was a fantastic personal touch. I’ve obviously not had to file a claim or use roadside assistance and I hope I never have to so I can’t comment on that aspect. If I ever have to I will update my review.

Everywhere else was charging me in the 5 and 6 hundred range for monthly payments I got both my cars insured for under $300!! Fully insured my 2018 and got liability for my 1999 and I couldn’t be happier! I got coverage straight from my phone within 10 minutes!! All I can say is don’t cheat yourself treat yourself, Pact was cheaper than every provider and believe me I tried them ALL. Thanks pact.

I used this app originally and there was a small glitch allowing me to not be able to retrieve a quote. I wasn’t very happy about I and ended up deleting the app. Pact had reached out me, apologized for the inconvenience and definitely gained a customer. Their rates are also a lot lower than every other insurance I’ve looked at too, which helps a bunch!

So happy I made the switch to Pact! Sign up was a breeze (and SO easy to understand) and the prices are unbeatable! They even canceled my previous insurance policy and texted me to make sure everything was going well with my new policy! By far the BEST customer service I have ever received from an insurance company!