Amwell: Doctor Visits 24/7

OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!

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The app was fine, but the provider I got the app chose because I wanted to see the soonest doctor available. The doctor was kind of not the friendliest of people but I guess that’s ok, I don’t know what kind of day he was having. He had an accent and that was kind of hard for me to understand but maybe my American accent was hard for him to understand too. Anyway, I listed in the app I am allergic to penicillin. During the video chat he also asked me my allergies and I stated penicillin. He ended up prescribing me augmentin. When I called the pharmacy to see if they received the script she said yes but asked me if I told him my allergy. I said yes and she said well you can’t take augmentin, it’s a form of penicillin. She knew that but I wondered why he didn’t? There was no way for her to call him back so I had to contact Amwells customer service. About 4 hours later, after my pharmacy closed, an Amwell rep told me they could t get ahold of the doctor and offered for me to see him again for free or see another provider for free. Initially I chose another provider but later decided to email them and just ask them for a refund instead. I’m new to this tell doctor thing and it just kind of worried me to not know if what one of their providers are prescribing me is okay for me to take or not. The Amwell customer service reps were great though.

This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.

Having this service is a true God-Send for me!! I have been in and out of therapy for years now. In because I needed it and out when I could no longer afford it. When my insurance told me about their partnership with Amwell for Behavioral Health after an attempted suicide, I was more than willing to try it. I have no co-pays or limits! I am so thankful!! Plus the convenience of not having to take the time to drive to an office, wait, hit just the highlights to try to get the most out of my visits before I couldn’t afford it anymore and hope for the best. For the first time, I am getting deep into things and getting to the deep core of things and not fearing if I will have the money for next week. I am really getting the therapy I need and have needed most of my life. The problem with the mental health crisis is affordability of therapists, Doctors and meds. Thank you Amwell for doing your part in making me whole!!

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Let’s pretend you’re in need of professional help but can’t get to see a same day doctor. That’s my situation, no thanks to this lousy experience trying to secure an appointment on AmWell. The app earns 3 strikes. I deducted 3 stars, assuming everything would have gone excellent had it worked. AmWell offers no explanation or specifics to me on why the 2cancellations or 1 no show. They just give a customer service number to reschedule. Perhaps it was unfortunate timing and luck but that shouldn’t matter. When AmWell offers a professional patient care service, three chances is enough to judge it by. My first doctor wasn’t online (or didn’t pay attention) and I waited 30 minutes before logging off with no consult. The next appointment cancelled the morning of, which at least allowed me time to find another slot for the same day. 10 mins before my third appointment I received a cancellation alert. This is akin to a Skype consultation and I can guess it would be ideal you need a care ASAP. Don’t get your hopes up, though. Any patient would get discouraged after three failed attempts to get help. Not a good start!