OMRON HeartAdvisor

The HeartAdvisor app is much more user-friendly and useful than the Connect app used by OMRON’s other wireless blood pressure monitors. Unfortunately, it is only comparable with the HeartGuide watch. There should be at least some limited compatibility with the OMRON Evolv (BP7000). The technology is certainly supported. Also, I just spent $100 on the Evolv; I don’t have the money to pay $500, and I don’t think many people can afford something like that without financial aid from their insurance company. And I already wear an Apple Watch. Am I supposed to wear 2 watches?

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The syncing feature is good, and it adds data from my BCM-500 scale to Apple Health, but the app itself is otherwise useless. It only shows the last three readings unless you scroll, and they are all crammed at the top of the graph so no trend is visible (even if you do scroll). My goal weight is also in the top 5-10% of the graph as if the y-axis goes from 0 to my starting weight. Any decent QA would prevent this from shipping. The weight shown on the scale often differs from that shown in the app—apparently they use different rounding methods or other calculations. There is no excuse for this. I’ve been using the app for about a month and a half. It notifies me almost every day that it has new insights for me, and every time I open the app it tells me the same insights: 1) that blood pressure is important and I should get an Omron BP device (basically an ad) and 2) that it is calculating some more insights. Every day the same. Overall, if it didn’t sync to Health, I’d never open the app again.

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I downloaded the app and tried to create an account but it didn’t accept my password. Said the user email was already used. I tried a password reset through email twice but this doesn’t work. Omron get your act together and don’t make it so difficult for your clients to use the device they bought. This frustration on first use leaves a negative impression of your product and your company. Add to this, there is no 24 hr support to assist when your poor automated system doesn’t work. One more thing, there are 3 rating on this app but only one shows up. Why hide the other two? Makes me wonder why these are not available for viewing. Manipulating reviews is not cool.

I am reasonably happy with the Heartguide. It is accurate when compared to their shoulder cuff and close enough to the doctors monitors to be of value. Disappointed that they. Don’t have replacement cuff sleeve available nor do they know what they will cost Overall, expensive but to me, worth it.

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It was very difficult to make the Wireless connection with my iPhone XR. The app video was helpful but it does not have detail information. The manual asks me to refer to the app. But, the app ask me to follow the instructions in the manual. Very confusing! I got two error readings of my first two measurements (error 5 and error 7). The Wireless connection is not automatic at the end of the blood pressure measurement. I had to press the sync icon in the Apple app. A few good points: 1. It takes only 2 hours to fully charge the watch battery. Very good! 2. It is very quiet to inflate the watch cuff. 3. The watch display works well under the Sun.