NYC Ferry

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It is difficult to use the schedule feature. If i come Wall Street in the morning then the schedule is stuck that direction and normally I can’t find a way to reverse it to find the schedule home.. Each time I feel my way through but seems like luck. Yesterday when I finally pulled up the schedule it was not accurate. The stations had a different schedule posted. Ferry operator- always nice- suggested I update my app. Just tried but no update available. A shame because I like the service. Just need the app to be able to use it!

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The UI on this app is very confusing. It is not user friendly whatsoever. The 'schedule' tab crashed on the first use and didn't bring up the scroll menu at the bottom of the screen to choose location. Also the 'stop/address' nomenclature for the my commute tab is confusing. It should say 'start location' and 'stop location'. The store tab is also a strange nomenclature. It should say 'buy tickets' or something more straightforward. I'm not buying a t-shirt, this is not a store, there shouldn't be a basket or a checkout. Just 'buy tickets' and 'purchase' or 'apply'. The layout is also confusing. I do user testing and QA testing for a living and this app was poorly developed or not properly tested. This is an app that should be so easy a monkey could use it, and it is not. This is for average people who don't have time to figure out the confusing UI of this new app. I don't want to shop, I don't want an experience, I just want to buy a ticket and get to work.

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There is no intuitive way to activate multiple tickets! I know this because when I activated multiple tickets (for myself and two others), none of the employees could easily see how many were activated, so they kept activating more! Overall, they cost me $11 (4 tickets!) extra! The schedules are unclear and hard to read. Also, if you try to switch stops, the app will hang on the first stop selected until you quit and reload. There is no way to click on links when an alert sends you to the web browser, which happens during a schedule change. There is no way to send those pages to Safari for an easier browsing experience. Did no one text this at all?

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I have twenty years’ experience testing computer software. I have published software for the iPhone and its precursors, the Newton and PalmPilot. I can read ancient Greek, modern Russian, and a little bit of cuneiform Babylonian. I apparently do not have sufficient experience to decipher this app’s user interface and get it to complete the simple task of telling me when the next ferry leaves from 34th Street to 90th Street. More fundamentally, this app does not even try to provide the information you actually need: will you be allowed to board a ferry, or is it full and turning away passengers?

I use the Ferry for commuting between neighbors and Manhattan ( it’s a good alternative when you know the areas and don’t like the trains ) . It’s a happy feeling traveling when the weather is good. Trains are a pain in weekends not talking about how crowded they are on the rush hours . The app doesn’t crash anymore and GUI is pretty simple , although can be confusing in the beginning. Schedules are good , payment methods are more than fine ( Apple Pay works very nice ) You can actually chill on the Ferry ( There is a bar and WiFi coming soon ) It will get you point A & B and it’s fast . Improvements yes I wish to be one pass for all transit in NYC :) Definitely an Iwatch app for ticketing ! Better interface/GUI . Overall works good and does the job . I’ve been using it for 1year +