NetBenefits

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So I set up my EFT with my bank so it will be easier to transfer money back and forth. It took half my day finally getting set up. The agent on the phone informed me that it takes 10 business days for bank verification and if I want my money faster it has to be a check that will be expedited with a few of $25 from my own pocket. So I just choose the EFT. As I recall, I saw a bank wire transfer set up. I was wondering why this agent offered it as well if I want my money faster. ACH likes to take it slow for security reasons. Bank Wire transfer is the same day, just provide your bank information and speak to both sides. So I called the agent back I asked the agent why she is he didn't offer it.. it's safe and secure just faster. The agent response was we never offered it. I said how come if it's on the site? If Fidelity doesn't offer it, how come it was on the site. She didn't know. The wire bank transfer will be a lot easier than waiting for 10 business days. I was just angry afterward. I need to pay all my bills and waiting for the money to be direct deposit into my account were long and tedious. When it finally verified I started to set up to pay bills and other stuff. Do your research first and politely speak with an agent who know their policy. That way you know can make an educated decision.

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I’ve been trying to perform a 401k rollover for months. There was so much confusion at my first attempt that my rollover check expired, and I had to have another issued. An associate assured me I could complete the rollover by submitting the check using this app, but the app’s FAQ explicitly contradicts that. I had to call again and get hand-held through the process, which involves going through screen upon screen of web views, and culminates in taking photographs of the check with an unreliable interface that cuts off portions of the screen and does not allow you to zoom, crop or focus. Then you wait to find out if the picture you took was good enough or not. Do not make mistakes, or you’ll have to start from scratch. It’s 2019. For a major financial institution to have an app this broken without a native experience for its most basic functions is unacceptable and embarrassing.

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Lets begin at the end, the app asks if you’d like to review the app, nope, you can’t. Now, this type of app is available with every bank up and down the U.S. Normally, you’re able to take the picture of the front of your check and the app tells you to get closer or farther, so that you take a decent picture of your check. This app doesn’t. The app should also tell you to flip the check and take a flip side picture of your check. Again, this app doesn’t. In all the other apps, you’re able to review your work and make changes or edit stuff....nope, you’re right, you can’t. Now, what I’m left with is a concern because I have to hold on to a large check and I have no confidence in the functionality of this app. Fellas, you make some pretty good fees, let’s spend some of that money on an app that really works.

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Whoever created the camera feature to take a picture of the check needs to be fired. You can log into the app easily enough, but to complete a rollover is so frustrating. The camera feature struggles to fit the image, when taking the picture it literally cuts off parts of the check. You have retake the picture multiple times, then on the back image the camera appears to get stuck fail and make you start all over again. Then when an image finally goes through - the next day, you guessed it you have to do it all over again as the photo was not good enough to accept. But the app accepted it! I’m my third attempt. I’ve never experienced such a horrible photo feature on an app. I’ll likely have to go to CS and will be told to go through the app to get this transaction completed. SMH

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I don't like to write negative reviews but Fidelity has had problems with the web site for weeks to months and cant fix the issue ( hacked?). Basically the app cant reach the site. Meanwhile there is no way to pick your retirement allocations and hence losing thousands of dollars by having your money go into default high fee funds that in the long haul amount to half your money going into the pocket of some jerk who thinks he is a genius by getting paid to pick stocks and shady deals and placing them into a fund that you could pick yourself at no cost by looking at any number of web sites if you have the time and knowledge. Either NetBenefits was hacked or this is a ploy in cahoots with institutions to force your money into high fee funds! Cant be anything else.