Empower®

The app works very well and has a lot of useful features, probably almost as many as you would have logging in to the Empower website. I appreciate the sturdy functionality of this app. I have had zero glitches or problems with this app. My only frustration with this app (and Empower) is the “front-and-center” internal advertising for financial advisory/management services—Not only do I personally not need these services, but it would be too easy to sign up for them accidentally. IMO this advertising should be off to the side somewhere and definitely not on the landing page of the app and website. But functionally this is a great app for managing my Empower investments. I would recommend it for any current Empower customers.

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I put this app on my phone to help manage my fiancé’s retirement plan here are the pros and cons I’ve found it is very simple and easily navigated and pretty straightforward Easily make changes change your investments increase or decrease contribution amounts only would recommend it To you anyone with an account way easier Then trying to manage your account from their website which need serious work and being more user-friendly go with the app. Con However not being Able to see who your money is invested with is a major drawback if you press the managed account button it tells you you don’t have authorization but it is your money so who is this authorized person managing the account. con two it doesn’t show you the money that you contribute versus the money your employer contributes. Con three it is incredibly slow to update my fiancé’s has been showing the same amount for a month and finally went up one dollar today when she got paid I would say both their app and their website need a major overhaul.

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Upon logging in, I am unable to bypass the enrollment screen, even though I have already enrolled to the level I want(1% not the 5% THEY want). Considering that I have already enrolled, I am flabbergasted that I can't do anything with this app except enroll... hence, it's worthless. I am enraged that this company constantly pesters me to modify MY enrollment option, and view this as them wanting to increase their fee (tied to a % of assets under management), which completely eradicates any measure of trust that should be present between a client and financial advisor. Moreover, I feel that they make it too easy to accidentally enroll in a larger contribution, and thus find using their tools risky--not that I can even use it in this app!(I speak from experience using their website). FYI, in the event that this company actually listens to customers, the reason that I haven't enrolled in the 5% is that I want to understand (incrementally) the impact on my takehome pay. Thus, showing your customers the math on this would be an excellent start toward fixing this mess of a tool. I have low expectations of an improvement, however, because I expect a big company like this to be a useless dinosaur that only gets business by appealing to low cost targets of companies offering retirement/401k plans. Hence, the real problem is that I'm not your customer, my company is and I'm just an afterthought--much like this app seems to be!

I work for a state government that offers a voluntary IRA along with it's mandatory 401k. The IRA is through Empower and being able to access it with an app is amazing given my states 401k isn't accessible by most third party apps.. Quicken, Personal Capital, etc.. None of them sync with my 401k, only Mint does, however Mint doesn't provide forecasting, returns, etc.. So basically it will only tell me my balance. I'm thankful because most government retirement accounts other than federal aren't really "tech friendly," as state and municipal governments aren't looking to spend money on things like mobile apps. Now, I would like to more information. Projected returns, historical, fee schedules, etc. It's a good app, built well, but it could use some depth.

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I was happy when my company moved our 401k from Transamerica to Empower - the last app was horrendous. Gave Transamerica one star and Empower gets two from me. This one is easier to navigate and to see the details of my investments. However, it doesn’t get a better review due to it’s lack of a helpful resource for app questions and the inability to see the $ invested in different types of retirement accounts (Roth vs 401k vs employer match..) in the app. I have clicked every button on this app to see my investment contribution categories. Upon not finding the answer, I contacted the email listed as the help email on the app. They gave me browser instructions and told me to call in. I called in and they gave me browser instructions too. How sad that for a simple thing, I have to log into the browser. Defeats the purpose of having the app.