Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
2.9
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
myFRISCO is a free, simple and intuitive tool providing a platform for reporting concerns, 24/7. Users document problems by reporting – and / or taking photos with their mobile phones and uploading to the myFRISCO app. This service targets issues related to water, sewer, streets, traffic signals, lighting, signage, recycling & trash, animal control and code enforcement. myFRISCO is a convenient way to report a problem and monitor progress as our staff works on a solution. Our employees strive to deliver outstanding customer service and operational excellence. Even so, we need your 'extra eyes and ears' to help us do this. Engage the myFRISCO app and be part of our "Progress in Motion".
![How to measure customer sentiment for app reviews [7 metrics]](https://cdn.appfollow.io/blog/static/appfollow_1335e02d-b0b3-49f7-9eb6-94171dc7e379.jpg)
