MyBSWHealth

My introduction to BS&W was a surgeon who saved my life from a rare gastric cancer. Dr Buckley set the bar. When I moved to a rural area I was lucky enough to have BS&W available. They really are wonderful, caring and skilled in the care they provide. My care means having 8 specialists. They are the highest caliber possible. The nurses and support staff are excellent, caring and provide the highest level of care. With 2 exceptions I have been seen on time. Then, the doctors had an emergency surgery and they asked if I wanted to be seen the next day or wait. The nurse came out every 15 minutes to update on time. When was the last time that a Physician called you at home on a Sunday morning with test results? Shout out to Dr Harris who saw me through a antibiotic resistant bacterial infection. He and his nurse, Amy, are amazing! I love my doctors and have complete trust & faith in them. The app is wonderful! The best app I have! Bravo BS&W!!! You are the best!

ask user to change the rating

As another patient said before this USED to be a great app. My husband and mother could go on and look at labs, visit notes, etc. it’s ridiculous. I have been diagnosed in October of 2017 with a new illness. I’m seeing multiple providers for this issue. I required about 10-12 vials of blood to be drawn. I have a port because my veins are useless. So 2 of my other specialists sent lab requests over to Texas Oncology because they drew from my port. These were extremely important tests. It’s been over a month and not only have the labs not posted but there was no mention of my low iron that I have treatments for. In addition my physician got a little agitated saying that having all those tests run there was not going to work. He said he doesn’t read those labs and since it’s under his name he could be liable. Well, ok they are the ones who suggested this because it’s nearly impossible to draw from my veins. So I’m kinda stuck. I’ve sent messages thru this ridiculous “portal” which was the one thing baylor had going for it and now it’s useless too. Lastly I have a patient portal thru Texas Oncology and it’s no better. I don’t know what happened but it’s a real shame and disappointment because you can never get info by calling dr or nurse. Standard is “ let me pull that up and I’ll call you back or I’ll send results to your email. You are forgotten before the phone hangs up!

ask user to change the rating

It’s been awhile since I’ve used this app, and I wanted to try and see where my blood lab results were versus where they are now (recently started to eat better and exercise and I’ve lost almost 30 lbs). I can’t see anything at all. When I log in, it gives me an ‘Error: 50’ message but continues through to the app. I can’t see anything. No messages, no due balance, nothing. The only things I see are ways to add pharmacies, and the nearest pharmacy to me. When I tried to Find Care, it let me search only to show me a glimpse of the search results, then glitch and make me have to restart the app to try again only for it not to work again. I even tried deleting the app and reinstalling, yet I get the same problem. I’m not sure what happened between the span I wasn't using this app, but it’s useless now. I really wish they would’ve left this app as it was. It was a great app that had a lot of information at your fingertips before and now it gives you absolutely nothing. I won’t be using this app anymore until I can actually use it again. For now, I’m deleting it from my phone. Very disappointed.

Enough cannot be said about the super quality of service you will experience at any of the Baylor Scott White clinics or Hospitals Their physicians, nurses, staff and volunteers are there with one purpose and that’s to make sure You receive the best medical, personal assistance,and relationship necessary to make your needs met with the utmost respect and care necessary; so when go home you have the satisfaction that Baylor Scott White knows you! A patient and not a Number You have a Doctor or PA and Nurse who genuinely cares. And, with My Chart, where ever you travel you have your records at your fingertips. Hassle free. I almost forgot short on cash , inquire about how they can help in that time of need. We never know when we that unexpected can happen. So Ask! I am sure your needs are important to Baylor Scott White. I am proud to be a patient of 4 their finest physicians.

We can not email our doctors, can’t get access to my payment information, drug list, previous visits, upcoming visits, etc. Today that information was Not accessible. This is terrible doctor/patient communication. The previous MyChart was extremely easy to use. Please bring it back. If the executives did not like it, I’m sure you like even less losing patients to other facilities. MyChart, the way it was, made us enjoy BSW because of easy access to our information. So if emails were not to a doctors performance, hire more doctors. You can not operate a successful business like this “new and improved” system. Bring back the older version, it worked. EDIT: IT TOOK A NURSE TO SHOW US HOW YOUR NEW MESS WORKS. YOU SHOULD HAVE HAD SOME KIND OF TUTORIAL TO HELP EVERYONE MANEUVER THIS SITE. !!!!!! SHAME ON YOU FOR NEGLECTING THAT. I HATE THAT TYPE OF SHOPPING AND HUNTING. NOW I HAVE BEEN DEPRIVED OF INFORMATION THAT I NEEDED EARLIER.