MyAtriumHealth

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App crashes... A LOT. I do like how there are records in the app for the last 5 years. It’s interesting to watch how my blood pressure has gone down over the years. Information, I never would have known otherwise. You can also see all labs you’ve ever had. However, I have had a good many issues with the app. It crashes a lot when trying to renew prescription- also that is not an easy part of the app to stumble onto. I had to look for it. It’s not obvious that there are submenus inside each category and if you click into one, you won’t be taken out of that submenu if you go to a different category of the site and then back to that category. Ex: category Health Record : submenu lab results. Click out and into category doctors notes. Go back to health record and I am still in lab results, not at health records main menu. Which is why it took a while to figure out where prescriptions were. I’m 28 and very familiar with app technology. It would be a bit difficult for an older user.

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Wait times are ridiculously inaccurate. Had to make an ER visit this weekend. Said wait time was -15min. It was an hour and a half before we were triaged and it was 4+ hours before we were taken to an ER bay. I work for CHS so understand how unpredictable the ER can be. But when I asked the receptionist to check another facility it was even more inaccurate than that. I suggest the wait time function be removed until it can be improved. It’s bad enough to have such a long wait but when you are expecting such a drastically different result, it is extremely frustrating.

I’ve been a CHS patient for years but just tried their app. Wow! You can schedule and see appointments, message with your doctor, and see your detailed lab results and doctor notes. You used to have to call or visit your doctor’s office for these things and this is MUCH more convenient and easy.

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Location says 59 min wait. You go to make a reservation and you can't. The next spot says 9:36 am tomorrow. You call. They inform you that there are no more reservations. They are only taking walk ins. So why can't the app tell me this!!!!?????!??!! Why do I have to waste my time listening to a ridiculous message with addresses and fax numbers before someone picks up the phone only to be told there are no more reservation slots?? By the way, the place is a 24 hour location and there are no more locations and yet less that 59 min wait? Yea. Right. No one believes you people.

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This app is an embarrassment. It has always been buggy, horrible to use and useless in general. I didn’t think it was possible for the app to get any WORSE, but apparently I underestimated the ineptitude of its developers. Now the app doesn’t even have data or even any text visible when you open it. Every page is BLANK, and the few things that ARE visible don’t even work. I’ve been using this app for years and it’s always been useless. Atrium needs to fire the entire development team and hire people who actually KNOW how to make an app.