MyADT

We were always skeptical about having security systems,we didn’t wanna spend the extra money....but after my mother passed away, she left us her house and everything that was in it and all the property. 2 weeks after she passed away and we went back to work someone tried to break in our house! ADT called us ,sheriffs deputy was already here. All the perpetrators could do was mar the back door open and it set the alarm off. No one knew we had a system. They ran! Thank God my Aunt talked us into getting your system! We’ve been with you guys ever since! Many companies have sent us ads to get their protection but we share by y’all and brag on you guys to all our friends and family! Thank you for a job well done

response required

After installing the App, following all the instruments to the letter, and call ADT so they may send me the link which would allow my phone and their computer to communicate is NOT so easy for iPhones. I have been on the phone with ADT 2x and their horrible automated system that drives me up a wall. If you tell the system once you are a pre existing customer why does the stupid thing send you over to sales? The first person I spoke with had even less knowledge about this stuff but she kept on insisting on using the word download with me but as I asked her where did that come from? Then I was transferred over to the IT Department. I explained to him what was going on with my iPhone. He explained that the iOS system created a portal and that’s what he had to fix. This guy did it all. After the portal was gone and everything was fine tuned this guy was a genius. But the truth be told the ADT App is NOT very user friendly when it comes to being installed on the iPhone. Good Luck!!!!

ask user to change the rating

Our Recommendation ADT offers a video surveillance option, a helpful mobile app, a money-back guarantee, and a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service: digital control panel, cameras, video doorbells, smart locks, motion detectors, and more. However, when you look at the customer reviews left for ADT, the good is outweighed by contract and customer service issues. Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation. At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out top companies before you think about ADT BECAUSE THEY do not comply with the promises thy offer😡😡😡😡

Even though we make sure there we secure every perimeter off my property, my family and I feel secure to have an additional alarm system they have the ability to connect and inform you with any activity wherever you are. I am very grateful to have ADT as security system because it make me and my family sleep and I calmly.

The app is nice, but I didn’t give it 5 stars because when I paid my bill it doesn’t indicate anything to inform you that your payment was accepted. I paid my bill twice because I didn’t think it went through. Just indicate to the customer that.....Payment Accepted or Processing payment, then give a confirmation number like before. I received a confirmation via email after I double paid. It used to give you all of that immediately after payment in the app. That’s my only issue.