Blue by ADT

I’ve had LifeShield for a week now and so far I really like it. A few thinks it lacks that I hope is a simple fix soon. With ADT I could open my locks via Alexa - LifeShield does not offer this. Would also be nice for Alexa to make the announcements when a door opens and closes vs just the touchpad. Finally would be nice if the ADT cameras were compatible with LifeShield. Most everything else is. Other than that - I really Like the system.

I attempted to wait before doing a review! It’s been two weeks and my system is still in practice mode. I have made two calls to customer service and was told the first time it was due to my permit and monitoring would began in 24 hours! 3 days later another call was told a request would be sent to the monitoring department and that they were super busy! But of course they have already debt my account the monitoring fee . Appears I have a system that’s self monitoring but me! And paying someone else to do nothing! The system itself seems great easy setup!

The app is solid, the system is solid. Works over phone, cellular and internet so three points of failure. Battery back-up so works even I during a power failure. The new version of the app with push notifications, Z device and IFTT support shows the steady improvements being made to a very affordable and very flexible system.

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Been a customer for 1 months and yet to get the items missing and promised. I feel it’s pretty bad when the company tell you that you must make your first payment before I can receive what I had already paid for; further, after making the payment I have yet to receive my seniors and monitor. My question as before, if my home is broken into because the company wants 1st payment before sending what was promised, will the company be responsible? I paid for the equipment, why must I wait??

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We have been customers for about two years and returned home after a vacation to find that the alarm was disconnected from our internet. That means that the siren went off when we opened the door and WOULD NOT DISABLE because it wasn't connected. Fun continues...we call to ask them to disable it. That apparently cannot be done after hours (!) so even though we had our codes, had the app, etc the POLICE were notified and the alarm continued for minutes on end. THEN we finally have the alarm stop. I have no idea how or why. Fifteen minutes later we head back to the car to continue to unload. You guessed it! The alarm goes off AGAIN and will not end. HOW CAN A SECURITY COMPANY NOT HAVE 24 HOUR SERVICE??!?? Even their "urgent" phone number gives you a voice mail. Horrible lack of service, horrible failure of equipment and a lousy waste of money and energy.