My Straight Talk: Mobile App

Before I criticize, this is honestly the most helpful app if you are using anything tied to Straight-Talk wireless. Now the downfalls to the app are the dinosaur features. This app is in need of some modern updates. I’ve never visually seen an update to the app but I know there has been some bug fixes here and there. Your Wal-Mart though, and what we expect is nothing less than that. This app can be so much better, from simply just adding a feature of simplicity. Take a charge and fix these things, many of us, including me will definitely enjoy having this app take us to exactly where we need to go in a more timely and efficient manner. P.S. The web browser function should be taken out. It’s the cause of major lags. So I honestly suggest that you incorporate those features into the app and do it discretely

Recently I upgraded my phone. I gave my old phone to my husband. When we tried to switch his straight talk service over to my old phone I was told it needed a new SIM card even though the phone was not really that old. We waited 3 days for it in the mail and when I called to have my husbands phone number switched over the guy I spoke to (he said his name was Ralph) kept asking me the same questions over and over and putting me on hold saying he needs to speak to his supervisor. I specifically told him that we wanted to keep my husbands number as it is on his business cards. Well over an hour goes by and I had to go to work. Ralph tells me it is taken care of and if we aren’t able to make a call just shut it off and back on. Well it did not work. We had been given a whole new number. It took two more calls to get it resolved. The 3rd rep I spoke to knew what she was doing and was able to fix it but she was very rude at the beginning of the conversation. I asked her to hold for a moment to put my dog out so I could hear her and she said rudely that she would only hold for 2 minutes. After being put on hold many, many times by 3 different reps for what should have been a simple phone swap. It made me so mad but it seemed clear that if I didn’t act super nice she wouldn’t help me. I love my new phone and I love straight talks prices but I hate EVERY time I have to call in.

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We had a problem with the SIM card after spending 45 dollars on a prepaid package. The person at straight talk had no idea after an hour on the phone, the manager of electronics had no idea but acted as he did and referred us to some guy that had a kiosk in the store selling what we found out were overpriced, used phones. He was able to figure out the SIM card. We, throughout a week or two had three more calls with straight talk. They troubleshooted the same way as all previous, they did not listen to any relevant information we had to provide. After 4 collective hours on the phone with them giving us the runaround, we had enough and asked for our money back. As you could expect they said it wasn’t possible and told us to buy a new phone and they would “guarantee” it would work, with no actual guarantee. We asked for a refund, asked to send one of their “50 dollar phones,” and naturally, nothing but excuses and words of impossibility. They don’t have to have customer service, act like they care when they don’t, they’re generally not that bright and have no idea what they’re talking about even in regards to the product they represent. I recommend going with sprint or having a group plan to lower cost instead. This company is a bigger joke as a whole than their customer service branch.

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Except for the past several months I always received text message notifying me that I only a week or so left on my plan before I would need to refill it. However for the last several months I have not received any notifications, the only indication that something was wrong was the loss of phone and mobile access, which has resulted in dropped calls, loss of internet while trying receive documents, or my current favorite; google maps losing connection in the middle of a trip in another state. After this last time I contacted a customer service rep and stated the issues I was having, I was informed that there was glitch or software error on their part and that was it. No solution, just a scripted apology, basically left in limbo. My family members and friends who also have straight talk still receive notifications; this is what I find annoying, how has a glitch on their end affected me and not members of my family who use similar phones and data plans. My rating will stay low until I have been given a detailed answer and solution to this annoyance.

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I have had StraightTalk for I believe 6 years now, and had the app for around a year. When I purchase a card at the store, there has never been an issue. Once I downloaded this app, I have had to contact customer care EVERY SINGLE MONTH, sometimes more when it is not resolved the first time. The app is pretty, and seems to function well, but when I go to purchase airtime, it says something like, “Error. Contact customer services”. I have had 3 different cards tied to my account, all of which have had the problem, and no one can ever explain to me why this happens. All the time I have wasted waiting on hold and explaining the same thing over and over to very nice, but seemingly under qualified people, is too much work for me. I have deleted the app, and am considering a more convenient service as well. Sad, because I honestly get fairly good service with my phone. I just think with the offers available, it might be worth switching now.