SIMPLE Mobile My Account

I have been a customer for a few years nowZ You guys have the best data plans ever. I always have solid reception in the Boston area. The app just keeps getting better with the ability to modify your plans anytime, make payments, view data usage, and now you guys have a rewards point system. Keep up the amazing work to keep it affordable!

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Yes the plans are cheap but service is horrible during this COVID 19 as other companies have been offering a may extension for those who have stood without work simple mobile will not even answer any calls I had to speak to a representative thru live chat that would not even consider the idea of an extension I understand that simple is a prepaid company as is boost and metro but they are offering extension to their customers so that they may keep in touch with their families I have several lines connected with simple and have been with simple for a little over a year but thru this hard time simple wouldn't even entertain the idea of helping their customers with an extension I'm not asking for a free month just an extension I'm extremely disappointed

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The only good thing about simple mobile is the price that you pay for service. Ever heard you get what you pay for. The service is actually crappy. Slow speeds on videos and they promise you LTE speed on videos. The simple mobile app is awful. It doesn’t load anymore. On the app they let you play games and stuff to earn a mint of free service. It’s in possible to get the 5000 points you need to get the free service. I’ve been trying to get the 5000 points since I first got simple in February. Only reason I have simple is becuz I still have an iPhone and the price. Everything else is terrible to me.

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This service seemed promising with its “unlimited” data at first. They claim to slow your data after the allotted 4G speeds, which is reasonable, however this is a lie. I can’t load anything, not even a simple web page. To make matters worse, I was gyped out of 2 days of service thanks to this buggy app. I added a new month card on 12/2 but the service doesn’t begin until 12/3 AND they didn’t give me access to full speed data at midnight as is implied. Their website has very limited information and I can’t find anything about what to expect as Simple Mobile is very unreliable at best.

App is good but why ticket history and payment history are showing always blank in all sections. At least a message should be there or should come back automatically after seeing a message. Also try to improve the animation in plan selection screen “All plan include”. Also message centre UI is disturb. Rest is good.