My Sitters

The app itself is cool and when I first got it, it was very easy to use. The new update makes things difficult. From a sitter’s perspective, it won’t allow me to take a day off. Sometimes I’ll have to go in 3-4 times and keep taking the same day off until the app actually says ‘not available’. I have my schedule set on automatic around my school time so I have it all set and ready to go but for some reason, my manager will still tell me that I need to put in my hours for the upcoming weeks while on my app, it shows me my exact hours. It also makes it difficult to set my schedule in advance. When I try to set it for ‘all Tuesdays & Thursday’s’ for example, it’ll delete my availability for all the other days. Eventually, it’ll work but it takes a loooong for me to toy with it to get it how I want it. Overall, it’s a good app but they really need to bring back the old version or put out a new version that fixes these glitches because it does make things a lot harder.

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There are many terrible features to the new look and feel associated with the latest update. I understand there will be bugs to work out(I can name a few) but one of the most annoying changes that my husband and I can’t stand, is the fact that we can no longer see available sitters in the calendar view for any given day. In the previous app edition, we could click on a day in the calendar and see all available sitters. We am really hoping to get this option back! Adding to my initial post: 1. Another feature that is now gone is the ability to pull up the bio and picture of a sitter that is booked on my calendar! I used to be able to click on the scheduled sitter and read all about him/her. Now the only sitters I can read about are those on the home page who are not booked yet! And even then, it only goes out three days in advance! Definitely not long enough. When you want to input a month’s worth of needed coverage!

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The update to the app is very problematic and makes it unusable. It requires you to give a review of sitters to be able to use it. We do to to review every sitter. Sometimes we don't feel we have enough information after one visit to provide a review. Also, they do not say what is done with the review information. It is bothersome to be asked for a review without clarification. If a review is going to be required, that should be part of the contract, not something added along the way. We have no problem asking for a review and this option is nice, but it shouldn't be a requirement. Because we don't want to provide a review we can no longer use the app. When we sign on, the screen asking for the review pops up and there is no way to close it. So we can no longer use the app, check out schedule, or schedule a sitter through the app. The most recent update doesn't take into account feedback. Still requires a review of nannies, even after one appointment. This makes me more hesitant about using College Nannies & Tutors. We've liked much of the service, yet I would not refer to them because of the app. It seems odd not to refer to a service like this because of an app, but this is an integrity issue. Requiring reviews when this is not in the contract and when we often do not feel we have sufficient info to make a review is a concern about the company's integrity.

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First, since the recent update the app indicates a notification on the homepage (little red #1) but once I enter the app I have no new assignments or timesheets due. I deleted and reinstalled the app post update multiple times but it didn’t help. Second, I’ve asked my Role Model Manager in the past to ask IT to allow syncing of the app calendar with iPhone or Google calendars so I don’t have to manually enter each job or cross-reference multiple calendars to avoid double-booking. I have no idea if she did, but given the fact you’ve enabled linking to 3rd party navigation apps for directions to assignments I don’t understand why you can’t sync to calendars. This feature is so crucial for those of us with multiple jobs. Please seriously consider adding this feature to make it easier to be an employee!

Not only is the app amazing and let’s us schedule pre-matched sitters at our convenience, it allows us to provide necessary feedback to CNS+T about our experience. Feedback in the service industry is critical, with every interaction. We love being able to share our thoughts without having to be called or emailed for responses. We truly love the app, the functionality and quality, as well as the service we get from our local team every week. Thanks for all your hard work...it’s noticed as our kids are engaged and learning and we don’t have to worry about (or do) a thing!