European Wax Center

I usually don't download apps for services because who needs the extra hassle? But this app was super simple! My newly created account integrated smoothly with my existing information from just calling to set up my appointments, including my upcoming appointment and wax pass information. I was able to reschedule easily -- they even made it so it automatically selected my usual technician and I didn't have to search for her work days & times. My only recommendation for making this app better is to remove some of the graphics to allow it to run a little faster. It's not SLOW, but does seem to glitch a little when loading a new page before it fixes itself.

I’ve been a customer since October 2018 and have several different types of waxing services at my local EWC. I love my local EWC and I use the same wax specialist each time as she’s the best. My issue is the app could be much, much better. It’s great for scheduling a new appointment, keeping track of your upcoming appointments, and keeping track of your wax packages. However, it could be much better. The app should have the prices listed. If the prices are on there, they must be buried so deep I’ve not been able to find them. I have to do a google search to find prices. Also the app should allow you to cancel/reschedule appointments. This is a pretty basic thing. If I make an appointment while at my local EWC, that appointment hits the app within 15-20 minutes. Why shouldn’t I be able to cancel/reschedule thru the app? It’s annoying to have to call and speak to someone if I need to reschedule. Also I love some of EWC’s post-wax products and you should be able to order the products through the app. Otherwise, I love getting waxed at my local EWC.

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Saturday was my first time going to the EWC in Fort Worth which was my second Brazilian ever. With that said, the lady was very nice through the whole process but did mention that she had only been waxing a couple months. Toward the end, i asked her if she got everything and she said yes other than a few stragglers that is just due to still being new to waxing and the hairs haven’t grown out enough. Once i got home, i was extremely disappointed to find that there was much more than just a few very short hairs that hadn’t been removed. Even the very first time ever getting a wax, more hair was removed and it was much smoother. This time, i thought it would be even better than the last since i had more time for some of the hairs to grow longer. Well unfortunately and disappointingly enough, i already feel like i need to get another wax already and it’s only been a couple days. That said, I’m not sure that i will ever go back and it’s frustrating to know how much money was spent to have hair removed yet there is still hair that is very visible.

I am very pleased with European Wax Center. Super friendly staff all around. I’ll share my first experience was of course, nervous but excited for my wax. I had Melissa, who does a great job, great conversation and her waxing is all around painless. Highly recommend her for your services. Towards the end of my waxing, I was shown the products that need to be applied and bought the products along with VIP package totally worth it. I would definitely ask the friendly staff there for pricing and more information. I booked for the second time, and received the same professional treatment as the first, along with that it came free and I have two passes left for a free waxing! Thank-you European Wax Center.

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Very disappointed in my experience today. Arrived for my 1215 appt at 1208. Two women were behind the desk. One was working with a customer and one wasn’t but she did not make eye contact or say hello. After I checked in the desk person began to tell me about the late policy but then realized she was mistaken and I wasn’t late. Nothing else was said - except for her conversation with her colleague about her personal health problems. After 10 minutes (at about 1220) I realized that most likely the person before me was late and that there was additionally another person scheduled for 1230 right after me. I asked the desk person about this and she confirmed. I was very disappointed that this was not discussed with me upon my arrival. Since I was at the appt on my lunch break I had to leave without completing my service. The desk person simply uttered “sorry” and I left. I was again disappointed that I was not asked to reschedule.