my energy live

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In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. The british gas apps are soo bad as is the website. Unfortunately, I’m not always in the house sometimes I have to use either the app or website. If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. I’m not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. So please can we get this fixed.

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Appalling app, spent ages just trying to log on and it keeps moving screens on it own, doesn’t recognise my confirmed password and even when you reset for the 1000’s time.....guess what it still doesn’t work. Don’t even get me started on trying to talk to someone about it, long call times 1h+, then completely incompetent staff that can’t offer any advice other have you tried resetting your password or uninstalling and reinstalling the app. Stay away if you can!

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I am a BG customer, have been for about 15 years I believe. I have a smart meter installed, and HIVE. Liked the idea of this app and so installed it and signed in. Appears you can only use this app if you have been privileged enough to be invited by BG as part of this pilot. Seems being a customer for 15+ years of always paying my bills is not good enough for BG. Disappointed. Come on BG! You have enough money out of me, how about letting this app be used by ALL your customers.

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Yet more rubbish by British Gas Trying to find one of their apps that works with my new British Gas dual fuel smart meters. And this isn’t the one...! The logging in process is incredibly bad and frequently closes the keyboard as you type. Once you get you password in it reports a system level auth error as just text on a blank white screen. Thanks for putting the obvious considerable amount of effort into this user lack of experience British Gas. Another dinosaur going down the plug hole

I have registered and got the new energy monitor so the app works as described. It’s a little more basic than the previous app but this one does not need a box physically connected to your router to work. I’m sure additional features will come combined gas and electric usage should be a good step.