Moe’s Southwest Grill

response required

The worst part about the app is it won’t allow you to pay with a Moe’s gift card! What is up with that nonsense?!? Adding a gift card isn’t even an option! The app has not improved since being introduced and is very finicky. Major issues with the app are not showing all of the menu items at a location, but when I get there the employees say, We have carnitas, we don’t know why the app isn’t allowing you to order it on a homewrecker. It also does not allow you to select seasonal salsa’s for your order but asks you what you want to drink only to have an employee hand you an empty cup when you get there. The next major issue is not allowing feedback on the orders. Employees apparently can’t read the orders and have messed every order up at the Huntsville, AL Bridge Street location. We quit ordering there or eating there at all it was so bad. At least two different times they hadn’t even started making our order at the pick up time. If you allowed feedback in the app then the issues would have been rectified (hopefully) instead of me critiquing poor performance to the world. Finally the app doesn’t bring up your favorite store each time you open to order. Instead it goes through the location services nonsense which is spotty where we live and many times reports us in entirely different states. There are much better apps out there for food ordering and carry out . Try copying one.

response required

Downloaded the app since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, this app feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. The app doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes). Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead.

response required

Dear Moe’s, Over the past years we’ve become great friends. We hang out a lot and I REALLY like your company. The intimacy of our relationship only increased when you introduced your app. Access to you was so much easier and rewarding even. I just paid a visit to you via your new app and I gotta say, I think I may want to break up, my friend. It’s not the repeated need to click “add to item” which was confusing but tolerable. It’s not that you became kinda passive aggressive when I tried to choose a pick up time (first you said I couldn’t pick up until 6:40 but when I chose 6:40 you said I could pick up until 6:41. This continued for way too long to be funny). It’s not even because there’s no way to add notes to my order like “extra chips please” (if you read this before 6:53, please do add in some extra chips). All of those things were frustrating but the final straw was not being able to edit the order. You know me, Moe’s. I have flaws. I make mistakes. Sometimes I’m impulsive. Sometimes I click chicken when I really meant ground beef. Sometimes I’m fickle. Sometimes after I think I’ve made up my mind, I decide, corn pico would taste mighty good on that Joey. In the past you’ve accepted me for who I am. And I, for who you are. But you’ve changed. You’ve really changed. And I just want my old Moe’s app back. With sadness, Elizabeth P.S. I’m serious about those extra chips.

response required

At first I was ok with this app but it progressively keeps getting worse. When I first got the app I was able to put “extra” or “light” of what I wanted on my burrito. Then that was taken away. No worries I was able to type my instructions. JUST KIDDING. It was also taken away. I’m a vegetarian so I like to add both beans on my burrito. Today when I went to reorder my food my app notified me I no longer could do that. I had to choose between black and pinto. It gets better...I started reordering my burrito since I guess I’ll have to redo it so I don’t have to waste time to reorder my order again in the future. I thought it can’t get worse. But it does. Now I am only allowed to get SIX ingredients on my burrito. Which you think sounds like a lot but apparently my picture perfect burrito needs about 10 ingredients. I’m so disappointed in this app and in Moe’s. I literally live for Moe Monday but it seems I will have to find another burrito place.

ask user to change the rating

I turned on notifications to get lunch specials and deals at Moe’s. Frequency was fine. However, I HATE having active notifications on any app. After looking at the ones from Moe’s they don’t self-delete if not used, only when redeemed or expired. Should really add the feature of self-removing notifications once they’ve been read. If I see the offer and choose to eat at Moe’s I’ll come by and pull up the app to redeem the offer. If I’m not going to use your offer, I’m not coming by. Having your notification stay active won’t annoy/pester me into coming; it will just annoy me to the point that I turn off notification completely. As a result, I miss your offers and specials and only see what’s going on when I think of you and check your app. Out of sight out of mind often happens and you’re out of my restaurant rotation...all because your notifications won’t go away after they’ve been reviewed...