Chicken Salad Chick

So I'm not quite sure how CSC can send me push notifications to let me know to have Bluetooth turned on, but they cannot just send special offers that way. Definitely a head scratcher. Since most locations do not offer Wifi, the day I wanted to redeem my birthday offer, the app wouldn't load, and they wouldn't honor it. I finally had to walk outside, go next door to Noodles and Company, use their Wifi, and walk back to CSC just to use said reward. There needs to be a better way. Until then, three stars.

response required

I have a love/hate relationship with this app. I love CSC. I love being able to order something to go. I love that the cafe is always accurate with my orders. I hate that this app never remembers my location (I only use one CSC!), glitches sporadically inhibit the ordering process (esp. with customizations), and most of all - that when I do am order through the app I NEVER get the points added into my craving points balance. I have to ask at the store for a receipt to scan. And not just that - I have to remind employees (after a failed attempt or two) that they have to ring up the order as a dine in order (even if it was to go) in order to get the barcode for me to scan and eventually I get the points I should’ve been credited right when I placed my order and paid for it in the app. I’ve even gone through customer service/support for the app for this last, biggest issue... with zero response from CSC. It’s disappointing, especially from a chain I like so much in so many other ways.

response required

Have a 50/50 shot at getting the scan to work on receipts. Online ordering is a joke for several reasons 1) you cannot order from the whole menu...no option for the kid’s menu items. 2) there are no descriptions of the various chicken salads 3) if you click the wrong button, you end up being taken out of the order and losing anything you’ve previously added I’m doubtful there will be any meaningful updates to address these issues as I see so many reviews that lament on the same issues, and many are 1-2 years old. I wish corporate and app development cared as much about their customers as the employees at my local store do.

response required

That sums it up; love the food, but a better app would have me buying from CSC more often! —— I waste 10 minutes a week because this app doesn’t show your food order history - and therefore I cannot reorder our Favorites - which exist in my Profile via the website. It’s a pain as I cannot order on the go; I have to remember to log into my computer to place my order before I leave my office or house. I guess I’m a spoiled 50+ person, even Subway’s app is easier to use (and that’s not saying much.)

response required

I don’t usually do reviews, but this is the absolute worst app I’ve ever used. By time I maneuver through the app trying to get my order placed I’m literally starving. While ordering there are no food description as to what’s in each salad. You have to leave the app and google salad descriptions. After maneuvering through the app trying to get the order placed if you hit the back button before actually placing the food in the cart your entire order is lost. Trust me it’s easier to go through the drive thru during rush hour on a Friday afternoon than it is to use this app.