Mendocino Farms

I truly love this place, and understand that because of the current situation different policies have been implemented for safety that changes the dynamics of the business. I went to pick up my food and waited in the designated area for pick up, as others guests were waiting too. There was another car waiting and the guy got out to pick up his food( as this was supposed to be a contactless pick up area where you stay in the vehicle). After he left, and upset, another car arrives and by this time I’ve been waiting for 20 minutes. The store manager notices us but only attended the car that recently arrived. An associate came out to deliver the food but didn’t acknowledge me. So I had to get out of the car to pick up my food that by this time it’s been 33 minutes. The associate whom I spoke to inside told me that I was required to notify the store upon arrival on the APP. ( where is it on the APP??) there is no information outside for instructions either other than it’s a 20 minute wait for curbside pickup. After I left, there was an associate outside waiting for the next customer with several bags ready to go. My fault if I didn’t see a “ button” to alert the restaurant, but the fact that two employees ignored me and one being a manager really aggravated me. Especially since I’m parked in their pick up area. This was the Manhattan beach location at “The Point”

When we specify curbside pickup, we have to re-enter our vehicle info for every order. Please add this data to the user profile so it’s saved between orders

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Tried to sign up with Apple account, and it didn’t work; made me manually enter all my info again. No Apple Pay option. Prompted me to select contactless, then after I’d manually entered my credit card, wouldn’t complete order because it was an “invalid option” for pickup. I got to the store expecting to my food to be ready only to find out nothing went through and ended up just re-ordering at the counter. Don’t waste your time, order on website if you must.

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I wanted to order online but the dressing option only has “on the side”. Online order should offer the same options as in person ordering. Please fix that.

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The company didn’t even bother to update the store hours and operations in the app.