ME Bank

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I’ve had a history of minor bugs, always happy to update in the hopes of fixing. One constant issue throughout updates though is the loading time, both before and after logging in (often 60+ seconds for both). I’ve got a phone that’s a few years old but no such issue with any other app, including other banking apps. Also I’ve discovered today that I’m completely unable to do any online transactions, or load the app. This may be due to being overseas, however I did notify that I would be travelling in advance with a clear message of where I was headed. (This notification process in itself was odd - cannot do on the app, and it is only done through an email on internet banking.) now I’m in a pretty tight spot - overseas without the ability to process payments either via app or even other websites - not ideal!

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This app is very basic for internet banking. We do love me bank, but this app is turning us off a lot. It serves its basic purpose and we would have no problems with it if it weren’t for the amount of glitches. My accounts reorganise themselves all the time causing me to have to change them back. I can also never view my banking history as it just loads and errors, meaning I have to log in online just to see that, which defeats the purpose of mobile banking. A lot of glitches and errors with the app, have contacted me bank and they disagree with the errors saying it must be my phone, but everyone I’ve spoken to says they have app issues aswell. If only this bank put effort into their app, they’d have a lot more customers who are happy.

Love that you’re able to use the app to put a temporary stop on cards now. After that you can also re-activate the card, or order a replacement. Great work ME! A while ago I complained that you had to log in the second you pressed away from the app. Meaning it was so painful to try and copy someone’s bank details from say a message on your phone. They have now fixed this adding a short (so still quite secure) timeframe where you can go into a different app and not be kicked out of banking. THANK YOU for fixing it! Other than that it’s a nice and simple app to use. Does what you want. Very happy now.

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I’m so frustrated with this app! The transaction history does not load at all. Once I’ve logged in I can see my account balances and perform actions like transferring between accounts & paying bills. But even if I wait & wait the transaction history never appears. It’s impossible to check any transactions - I have to log in on my web browser which is so annoying on my phone. This is a basic function that should work and must be prioritized to be fixed. The only thing that’s preventing me from leaving this bank is the hassle of having to update my account number with everyone, though I’m seriously considering it. PLEASE FIX THIS NOW!

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I’m 2019 the app is the branch. And my experience in the “branch” is terrible. At the moment for some reason the app never actually loads past the logo screen, rendering the app useless, the branch is permanently closed. When it does work it’s just a visually unappealing and clunky experience. I highly recommend someone from ME opens and account with ING and uses their app so they can see what the 2019 branch (aka app) experience is supposed to be like. Anyhow, because of the app I will look to refinance my loan to a different bank when possible. So they’ve got 2 or so years to win me back. But I feel they’ll need that long, cause it truely is a terrible experience at the moment.