Australian Taxation Office

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It’s a great idea and I like being able to use photos to store my receipts. It would be good to be able to upload a file other than photos as not all receipts can fit on a screen for screen capture. Also I was using the feature to upload photos already taken and then the next second it just said it was empty! Unfortunately I used it for last year’s motor vehicle expenses but the log book function is unusable if you share a vehicle or don’t want to record all your personal kms. You’re expected to remember the start kms and record the entry at the end of the trip! Therefore I reverted back to paper recording for the log book and when it came time to lodge my return it wouldn’t upload the motor vehicle expenses!

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So when I started using the app I thought it was pretty useful but have come across a few problems that are starting to bug me. Firstly when I want to back up my records to the iCloud it says that it’s been backed up but when I check my iCloud files it’s not there. However when I back up to notes first then from notes to my iCloud files it works. What gives ? Also started and finished a log book with my old car but now that iv bought a new car and have started a new logbook every time I want to add an expense it only allows me to do it on the old car in the “select vehicle” option even though iv added my new car to vehicle settings and have started a new logbook. No help can be found for the ato app online. Quite frustrating considering it’s an app provided by the government to make paying taxes more fluent. The app still feels wonky. God knows the ato won’t be much help at tax time regarding lost information

At the turn of the financial year I encountered an issue where the app stopped recognising that I have three vehicles and put the largest mileage as the default start mileage for the vehicle with the least mileage. I have had to at an extra 100K in mileage to one of my cars odo reading in the app just to get it to record my trips. Have been using the app for a few years now and find it very useful for recording both my work travel and my other deductions. Would be even more useful if I could also add donations. I always forget them at the end of the FY.

I love how easy it is to record everything but there are a few things that could make it much better. The spreadsheet that is exported has no structure. It actually made it harder for my accountant to see what I had claimed. Engage the accountant fraternity and find out exactly what they need so that when I export that spreadsheet my work is done. Also I couldn’t export to email for some reason.

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Unfortunately this app crashes frequently when adding expenses and travel and you must start over again. If you make a mistake adding travel you can’t edit it or delete it. Even point-to-point travel can't be edited. This happened once too many times - I rushed to add a point-to-point trip, before it crashed for the 4th time, in my rush I forgot to change the dates. Now my trip is recorded as the wrong date. I’m unable to edit it or delete it. Other expenses can be deleted or edited, it just seems to be travel that can’t. Now the travel record in the ATO app doesn’t match my separate records or work history. I’ve stopped using it for travel now. App support seems limited. Take note that they don’t interact with customers to resolve issues or make improvements and they only update the app a few times per year. Updated to add that I did receive a reply from them due to this review. Unfortunately, it didn't resolve my issue. If there is a way to edit travel, it needs to be clearer on the app.