McAfee Secure Home Internet

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Ok so I’m not too sure there was a mistake in buying this router. The app loads way too slow.. I mean like my phone is connected to the WiFi for goodness sake so to be slow with loading is insane. Can’t even try to get in it when I’m not home because I know it just won’t work. This app is not useful. It’s showing 4 other unidentifiable devices but doesn’t list them. The parental controls are Not Easy to understand and the App itself was not simple to set up but once it did it happened in the blink of an eye so I don’t even know how I managed to set up the account. Fix all the bugs please!

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Warns you of a unknown device connecting but there is no way of knowing which one. Currently I see 29 unidentified devices, but I can’t tell one from the other, I only see the brand or manufacturer, but several devices have the same basic description with no mac address or any other different identifying feature. I can much more effectively manage my network without this useless app. Deleted, done. It was advertised as added security in the router/modem i bought, however I now realize I was duped into buying the router by mcafee selling its name recognition to the modem manufacturer, but it has no functionality

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After installing the Arris modem / router combo and installing Surfboard Manager, I got to the recommended last step....Mcafee. And the app can’t find the router. A note in the App Store description says supports IOS 11. I’m on IOS 13. What a hassle. C’mon developers..... Updating this review. Tried it again, and the app was able to find the router and my network devices. I successfully completed the app installation but the app doesn’t do anything. It’s just wants to tell you that the network isn’t secure and you need to install Mcafee software......and eventually bill you for It. Ugh. I deleted the app.

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If there was anyway to give this app is zero it would be higher then it deserved. First off requiring this app and rendering the previous Router controls is nonsensical. One cannot enable parental controls without attempting to use this app. In my instants I have no ability to access the alleged parental control features of this app. They simply are non-existent. I purchased The Arris SBG 7850 based on my ISP Recommendation. That seemingly was a huge mistake. I am presently attempting to work through customer support, which has for today’s been a useless waste of time. This modem/router is a huge disappointment.

When I bought the Arris modem, I thought I would be able to use the built in parental controls. Not the case. The Parental controls are blocked, and instead of being offered a choice, I was forced to download this Mcafee app to my iPhone. Not cool. Suppose I didn’t own a mobile device? This app can be setup to filter by preset categories which you can toggle on and off. I Would give it 5 stars if you could filter by domain and keywords as well. The parental settings on the Arris modem which I am blocked out of (not cool!) did offer these options. The modem itself performs well, but I feel cheated because of being locked out of parental controls, which has other options offered there. I didn’t pay $189 to be treated like this.