ARRIS SURFboard Manager

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App no longer fetches router information, worse when you proceed to log in to router via web manager a pop up alerts you that someone is already logged on to web admin and add sad asks if you want to log them off. Once you choose to do so it keeps alerting you that another user is logged on. You have to literally reset the entire router to get back into web admin. This is not only a high risk liability for keeping you locked out of tour web admin it also creates many security problems. ARRIUS Fix this app immediately or Apple should remove from store. For a company that claims to have sold over 300 modems how in the hell do they develop complete garbage software and create security issues for millions of households. Get your act together ARRIUS - i paid over $400 for your DOCS 3.1 wifi router and you can’t even reply your reviews here? Your app breaks your routers, you need To update your app for ios 13 or your customers will demand Apple to take down at once.

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Aside from wishing it was easier to speak to someone my biggest issue is with the network map. The network map shows and “helps” you manage all the connected devices to your WiFi/router. On the top right corner after tapping a device there is a button that says “pause” if you pause a device it will pause its WiFi connection and have no internet access. After you pause a device, there is NO WAY OF UNPAUSING. PLEASE FIX! Someone keeps pausing my laptop to get better internet but then I get screwed because now that I figured this out, I have also figured out that there is no way of unpausing my device after it’s been paused. As far as I can tell my device will eventually get internet access again. And then not too long after get paused again because someone wants better internet connection. Bottom line is, it’s easy to pause a device. There is NO OPTION TO UNPAUSE and it needs to be fixed.

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Modem works fine, haven’t had any problems with that but this app is pretty useless. Unless I’m just not seeing it, you can’t even reset the modem from the app which is weird. I’ve used 3 other modems and they all had options to reset device from the app. I also don’t see an option to remove a connected device... what is the point of listing what devices are connected if I can’t do anything to remove them. Once again, 3 other modems all had options to remove connected devices from the network. I don’t think the app is good for anything other than looking at how many devices are connected. You can’t manage the devices and you can’t reset the system so there’s no point in even having an app with no functionality.

Hello, I was worried about using the app because of negative reviews. Hopefully this review counters the negative reviews. Please read full review. I bought this brand router docsis 3.1 modem router combo yesterday and used this app yesterday (Nov 9, 2019). Everything worked perfectly. Location: Sunnyvale, California Here is how I did it: Using xfinity/Comcast internet First connect one end of coax cable to modem and other end to coax cable socket on wall or splitter if you have xfinity cable Plugin power cord into modem Plugin power cord in wall socket Wait for like 15-30mins until internet light stays solid green(This will happen only if your service is active) and WiFi light stays slow blinking green at the same time. Once the modem becomes stable like in last step, download and start the app on your mobile (hopefully you have an alternate internet access to download the app). Register in the app, and follow the steps. Once you login to the app all information should be available. Some tasks in the app take a lot of time like (30secs-1min 30secs for me), so be patient.

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The app never seems to show the actual settings on the router, so I end up having to log in with IP address anyway. Beyond that it took my 11 year old less than a week to hack his way around the parental controls which are set up using MAC address, so all he does is change the MAC address on his PC and he’s back online. It needs to restrict access to only the devices I approve if it’s going to only go by MAC address. Beyond that, this is the second router of this type I’ve bought because the first one died and they wouldn’t cover it claiming it was an act of God that took it out because we had a power outage and it never came back up. I wish there was a competitor but Cox only recommends this one. Augh! Thanks for letting me vent.