Maytag

We had the Maytag Neptune for almost 20 years. We were sorry to get rid of it and were concerned with reading some of the 1/5 reviews. Thus far we are really loving our new washer/dryer! WiFi connection required several steps, but otherwise the machines are better than we expected.

ask user to change the rating

The app just plain does not work, very disappointed. To start I am a software developer for a major US Corp, so no BS tech answer. I am completely at a miss on why the login credentials that are created online when registering your new appliances are not also used to login to the app, why do you have to create a new login? Once you do try and create a login we can only get to the point of the email activation step and cannot get past it because you have not sent an email yet. Do not go down the road of asking us to look in the junk folder as that and many other folders have already been looked in, you have not sent an email for us to activate the account. It is ridiculous to ask us to call tech/help support to get this to happen. As many of reviews that I have read about this app have stated many issue that are being had, maybe some rigorous testing of the application should be done before releasing it to the public for use. I hope that there is a bug fix update coming soon otherwise it becomes completely useless.

ask user to change the rating

This App forces you into an arbitration agreement and relinquishes some of your privacy rights with multiple companies (both Maytag/Wirlpool AND the creator of the app). It will set up a subscription from which they will charge you automatically. So in order to use the “custom cycle” on my Maytag washing machine (which I paid $800+ for) I now have to pay them a certain amount a month to be able to use the “custom cycle” that is neither explained nor defined in the book that came with the washing machine. If I unsubscribe I lose the cycle! My Maytag MVW6230 machine comes with no “color cycle”, one of the most commonly used cycles. Instead it has been replaced with a “custom cycle” that you have to pay for in order to use. What a scam! The poorly written manual that comes with the machine just disguises an apparent scam to get people to pay more money to conveniently use a machine they already paid for!

I’m in my free trial period. Unless things change, I probably won’t continue my subscription. I like that it notifies me that the load is done but World prefer if the app had a red notification badge in case I miss the notification. Also, I’m pretty tech savvy, but I can’t figure out how “Favorites” are supposed to work. It seems I can assign only one cycle to the Custom setting on the washer & have to change it from the app in order to get the washer to change settings. That would be OK if there was a way to easily start the cycle from the Favorites page. It looks like my only option is to set it to start in the future & at least an hour later. Very clunky app.

response required

I am a paralegal and with this app Maytag covers themselves and YOU six ways to Sunday that you can do NOTHING to them even if they KNEW something was wrong or dangerous and did nothing to fix it! They own ALL your information and have the right to modify anything to suit themselves, use your name, and any information of yours they have managed to get hold of, and give to their affiliates or third parties, and there is nothing you can do about it! They can control your machines without your permission, but wait you gave them permission to do anything they want! I know it is long and boring but READ what you are agreeing to! I refuse to agree to this travesty of justice that goes against everything free enterprise in American stands for! Do yourself a favor and delete this app! Do not agree to these terms!