Maven – Car Sharing

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I’ve used this app multiple times, and each time has come with its own set of issues. Broken cars, dirty cars, cars not charged etc etc. that wouldn’t make the app terrible, but the customer service is absolutely awful. I’ve been hung up on, and talked to like a dog with customer service. I had such a terrible experience, I called customer service and was rudely handled by an agent so I asked to speak with a supervisor. The supervisor offered me a partial refund. That was great. I’ve used this app to go to THE SAME PLACE every time I’ve used this service. After my refund was confirmed I received a message saying that I went over the miles and was charged an exorbitant amount of money for the overage. I’ve never been charged before, and I always take the same route. So I called to inquire and I was again, connected to a rude agent. The agent basically told me he could put a support ticket in to have the charge reviewed, but he then told me if I do, all the other times I potentially went over, I would be charged for those as well as being charged an additional fee. He was so rude about it, and I don’t think it’s very professional to try to intimidate your customers because they want to inquire about a charge. It’s sad that such an innovative idea is completely ruined because of customer service. Avoid this service at all costs. I would not like a customer service follow up, as I’ve already ended my membership and deleted the app.

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I got a car from there after the 3 week I was only making enough money to pay for the car wasn’t seeing no extra money so that third week I called in an told the women hey car prices changed an cheaper can y’all at the new charges to my account she said no I gotta redo it to get the new prices which that didn’t make since to me they should just apply that to the people that has cars already then on top of that told the lady well I’m not going to make the money for the car price when do I return the car I was told they will send a email on the day to bring it into office this was a Monday my payment wasn’t due to to Tuesday while I waiting in my time an day the next day Wednesday they locked the car I called an asked why would y’all lock the car an I could have just brought the car to the office I’m going by what youre representive said they said sorry for the miss communication but I had to just come bring the car in now they charged me 500 dollars just to pick up the car then charged me for the days an how long they took to come pick up the car bill over 1000 dollars now an I don’t know what to do I thought about taking the company onto the news because it a whole rip off company why not just let me bring car in nobody going to take the car thinking about going to fox two so if anybody esle having these issues we need to get together an take it to the higher ground

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I didn't even get to use their cars tags the sad part. I made a reservation for 24 hours received confirmation and I headed out to the station to pick up said car when I arrived. I go into the app where it tells me it had been cancelled mind you they had charge my bank card 2x!!! So I proceed to call customer service since I had made my way all the way there to see what was the issue. When I spoke to the rep she explained to me that " my account was suspended" (keep in my this is my first time ever attempting to make a reservation) I asked her why that was the case and she didn't know. So I ask her "why was I allowed to make a reservation to begin with and then charged twice for it. She tells me she doesn't know and there is nothing she can do but I can speak to her supervisor Kevin and he wasn't much help. He told me to email member services and they'd get back to me within 5 days to review the account. I tell him at this point I could care less about the account being suspended, I just want my money back immediately. He tells me there's nothing he can do bc he has to get in contact with member services himself and has no contact info for them other than email smh. Thankfully my bank was amazing and blocked these charges bc if I had to deal with maven directly about my money I'd be screwed. NEVER rent from them. ReachNow is way better and even Enterprise car sharing is better!

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I created my account a few months ago but never had a chance to use it. Last month I needed a hourly rental car, and then I tried to make my first reservation. However, the error “the legal consent documents has been updated, please read and accept them” always popped up. There was no way I can accept the legal consent documents inside the app, neither on the website. I called the costumer service and was suggested to reinstall the app and accept. It also failed, even after I tried the suggestion. I called the costumer service again, and their response was that it might be a bug in the app, and there was nothing they can do as costumer service to get me out of the problem. I ended up using Uber that day, but I didn’t complain that time, since as a software engineer, I understood bugs happen, and the customer service promised me that they will report this issue to the tech team. Now almost one month has passed, in which time a new version has been updated, I reopen the app, try the second time to book my first reservation. The same problem happens. I don’t know what the customer service can do: they cannot help me to manually solve this issue, and they cannot help me to get this bug fixed. The only thing I feel is that I am being rejected to be a maven costumer.

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I had a maven car breakdown! I had it towed to the nearest authorized dealer ship -Note a problem (alternator went out dealership said it’s under warranty will fix for free ) I’ve notified maven serval times about the situation did not hear back For about a week Finally I did get one response saying that they have received their car I was waiting for a response about receiving another car or something to get this resolved again I have tried to email contact maven many times again another two weeks pass by they said they have suspended my account again I tried email several times another week pass by I finally got a response they said they can suspend anybody’s Without any reason I replied you got to be kidding me this was totally not my fault that the car broke down have not heard from maven since they charged me twice for rental but yet I’m suspended I’m confuse of your illegal practice I still haven’t got paid reimbursed for the tow of your vehicle you guys are very very horrible you treat your customers like garbage how dare you So difficult to work with maven I had to contact my bank to reverse rental charges since I had no vehicle in my possession only thing that I have not gotten reimburse us for the toe of their vehicle Considering a class-action lawsuit may be the only solution