myChevrolet

10/25 - Right after I left my last review I started getting an error message saying I didn’t have a plan & I couldn’t use any features. Right around the time I got a response from the developer the app started working again. I use this app every day to start my car and use the send navigation to vehicle feature a lot. If you are having issues try deleting it and reinstalling or logging out and pull down to refresh it when you open the app. I have the Guidance plan that includes navigation but after the last app update the navigation option disappeared in the app. I was using the send to vehicle option just fine until the last update and considering all the people who are complaining on here that it also disappeared for them I would say it is clearly your app update that messed it up! Please fix it and I already called Onstar and all they could do is put in a ticket for the issue. Please fix your app because it worked perfectly before your last update!

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The old app had more features One thing that has changed is that you can no longer see how far away your vehicle is from your current location so for instants if somebody else is driving the vehicle and they’re coming to your location you can no longer see how far away they are and what time they’ll get there another thing that has changed is you used to be able to leave a mall or an airport for some event and you could say find my vehicle and then it would give you the little arrow like Google map stuff so you can walk to where your vehicle is it also tell you the distance you are from your vehicle it no longer does that at all so that that is totally gone and there’s just so many location features like when you find my vehicle now it doesn’t even tell you the address it’s at so just good luck for that where the hell tap kind of pointlessBecause now it’s just a dot on a map with no address so good luck even trying to Uber to your freaking vehicle if you borrowed it to somebody or if you parked there at the airport or just any any reason you want to know the location of your vehicle address not showing anymore pay they took away some of those features it’s just awful now it’s almost useless it’s just a app that you use to remote start locking unlock your vehicle and other than that it’s pretty freaking pointless

This app works fairly well on my iPhone. I use it in conjunction with my Bolt EV, so it is nice to be able to find charge locations and get a brief description of which charge network and plug type is available. The what-if route planning is also very handy to verify what destinations are within driving range. The navigation section of the app could some improvement. Setting the initial location and destination is not that easy, especially on a small screen. Better user prompts would help. Also strangely on a 2017 iPad, the app apparently can not auto update the parked location, though it can read vehicle status and lock/unlock doors, etc. This is a problem because the navigation feature won’t allow a route to be planned when the parked location is entered manually. Route planning does work OK on an iPone 6S where parked location is picked up automatically. The app runs only in portrait mode and on a large screen device like an iPad is just scaled up with huge text and buttons rather than better using the available screen real estate. I really would like to see the app perform better on the iPad which would make route planning a much better user experience.

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Since the new update the remote commands to lock/unlock the doors has been buggy. Today, after leaving key in my jacket in the car I locked the doors using the app and went into the gym. About an hour later when I came out I launched the app to unlock the doors and it just kept spinning and spinning but the doors never opened. I closed the app and tried again but still no response. I rebooted my phone just to clear it and launched the app again. Still it would not unlock the doors. It’s now raining. I called onstar for assistance and was told that I only have the basic plan that does not cover assistance by phone to unlock my doors. However, as a one time courtesy they will unlock them for me. But that I should be warned that if this happens in the future I will not be assisted unless I upgrade the onstar package. I waited until I heard the doors unlock and then I said “regardless of whether I have a basic plan it should ALWAYS be a courtesy to unlock my doors when the app created by onstar fails to work!” The idea to hold someone hostage and pay an upgrade fee in order to be assisted when the app fails? What if a child or pet was in the car and I didn’t have a credit card on me to upgrade? Ridiculous! One thing for sure I will never purchase onstar or recommend it to anyone.

I gave the following feedback yesterday. The App was corrected and functioning correctly today. I also received a personal email informing me the corrections had been made. **Rating 1 yesterday / 5 today. Thank you developers!! — — — — — — — — — — — — — — — — — — — Until today, I have been able to “Locate Vehicle” from anyplace whether I have been driving or not. That way I always new where either of them are regardless of where I am or the vehicles are. Today that function went away suddenly and my only choice is to ‘choose’ a location on a map that forces to my personal current location (phone location). For instance; my 2015 Traverse is currently located in Nashville, TN with my son. I am in Albany, GA on W Doublegate Drive. When I refresh the “Parked Location” of that vehicle it places it where I am; NOT where the vehicle is!! This is absolutely NOT what I need from the app and service! Fix it ASAP, please!