Marcus Theatres & Movie Tavern

As a consumer I’m not sure why a separate new app was needed vs just making a update/rework. Thus making this “transition” seamless. As others mentioned there was plenty of frustration logging in the old app and it wasn’t working. Spent some time just troubleshooting my phone connection before realizing the app was discontinued. Why not have a notification window pop up saying “Hey there’s a new app, please click to download”. I mean that’s how just about everyone else pushes an update. Instead you had an cryptic message in the movie title saying “download our new mobile app, DreamLounger”. Didn’t even notice the message until I was about to look up an AMC theater. I’m guessing they had their reasons. Oh and yes you have to create an entirely new account. I tried a few times with different email addresses wondering, what address did I use?! Non of them were found in the forgot password option. Wasn’t until I read another posters comments saying just create another account then add your rewards member number. Oh okay, not such a big deal as long as I don’t lose all my reward points. Once I got through all that garbage on Friday night right before the movie everything seemed to work fine. Kind of a dumb thing to complain about but I bet I’ve spent close to $1K at this theater over this past year for my family of 5 and this is what I get? Otherwise thanks for what appears to be an updated UI that’s just as slow as the last app. Yay!

This is better than the last it’s smoother it works better than the last one thing missing is the ability adding the tickets to passes in wallet. Now technically you can still do that but downside is only can do right after purchasing tickets. If you back out or close app and go to tickets there is no option to add to wallet which isn’t a huge thing but I had forgotten to add to wallet the first time but now that I’m trying to add wallet to share the passes with my family I can’t. And because often I drop them off in front so I can go park they can grab tickets now I have to give my phone to somebody for them to have the tickets to get it and start buying popcorn. And I can’t call to see if they are in line or in the seats or I have trouble getting in because staff wants to see a ticket and I got nothing to show. Please add the option to add to passes at any point in time like the last app thanks.

I had the Movie Tavern app and tried to open it, it never told me the app shut down and needed to download a new app... it just kept saying server busy. After a week passed tried again same thing so I finally went to the App Store to see if I needed to manually update, just to find out it’s no longer there. Why copy amc anyways. I use the Cinemark app with ease, this one seems poorly done like a cluster duck. I still manage to purchase tickets hoping app doesn’t screw me. And my god please reconsider those stupid fees(online purchase fee per ticket)!!!! I’m saving us both time and your charging me... I even feel you get more benefits because now I have to drive a extra 40 minutes.. you idiots (theaters) started this seat saving so now, not to waste my gas to drive to the theater, I use the app to save my seat which is your idea... I still save that person time and soon you can do most of this automated and won’t need to pay a person to sell ticked because I know basic computer skills.. just saying in the future to save money I’ll just stay local because spending an extra $40-50 just to use your theaters doesn’t seem worth it. Yes I’m including gas in a V8.. I’m just consider building a home theater and the hell with over priced movie theaters... you know when you you spend more on popcorn and a drink then you did actually watching a movie something is up. Your screwed if you have a large family.... Anyways the app need work!

I don’t like that some of the best features from the original version was dropped when making this new & so called new version of the rewards app. I liked that I could view the previews straight from the movie listings not having to go back to the beginning to see what’s the movie is about. That blows. I liked that the old version let u know how long is the movie. That’s very important information for the viewers for planning there outings. I love that when u purchase movie tickets u could add it to your calendar straight from the app. That was the best so people could be reminded of there upcoming movie date. I liked that u could see what special was running for rewards members e.g 2$ candy and hotdogs etc. It was nice to be able to plan what u were going to buy or buy something u would not have normally bought because it was to expensive. Those are my biggest problems I have with this new app version. Other than that it seems to be an okay app. But if some how those few things could be added as a update it would be great. That along with the many new great things u can do from this app will make this app fantastic. Just some ideas

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Why would you remove the ability to at least see an icon (let alone, and better yet, click a link to the actual movie trailer) FROM MY LOCAL THEATER SELECTED PAGE?? Makes no sense. Why isn’t there an easily-found (if at all) option for the app to open directly to my “favorited” theater. The other initial pages don’t matter. Who does your user interface/user experience testing and validation?? Movie goers really don’t care about the full gamut of all the movies across the country at Marcus theaters (corporate arrogance) if they can’t see it at the theater they normally go to. Your brand is not that strong that most would go out of their way to find a Marcus Theater for the sake of it being Marcus...and the lack of thoughtfulness put into your app’s REGRESSION in CAPABILITY is just one example of its brand weakness. I don’t mean to be all negative, so Yay! for $5 Tuesdays. I’m appreciative of that. But it has nothing to do with the weakness of this app which is very vital to the Marcus brands very first impression to all of the movies goers who use it.