Alamo Drafthouse

I have no issues using the app and find the UI simple enough to navigate. Picking seats and pulling up purchased ticket information is easy. A nice to have would be the ability to purchase items separately (Mondo cups for example) or add onto an existing order somehow. There’s been multiple times where they announce the cups and I’ve already bought my tickets. Only way to add it is to refund and purchase it all over again which isn’t ideal since I could lose my seats. My main issue pertains to the Support tab. It’s poorly optimized for mobile devices (inputs and text are too small). The bigger problem is that support never responds to anything. I’ve sent two support tickets and never got any replies, makes me wonder if it even submits the form properly.

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My husband and I love the Alamo. So much so that I bought him a $100 gift card which I added to my app. I used the gift card once to purchase tickets and it worked. When I went to purchase tickets again, it told me to put all of the gift card information in again. I had assumed the app worked the same as other apps and like my credit info—once it was added it would keep the information and allow me to use the gift card as payment until there was a zero balance. No one knows how to help me—I’ve tried gift card customer service and customer service. I really don’t want to lose $80.

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This app used to work fine most of the time (with the exception of when I was trying to buy tickets to Endgame). Had to use Fandango instead. Anyway, with this recent update, I was trying to use a rain check voucher to use for one ticket and it won’t work. It kept giving me the “something went wrong” error page and I wasn’t even trying to buy a popular movie. I usually have to redeem those through the website because the app has never fixed this bug. It’s been like a year of this bug still in there. Very frustrating. Another issue I have had more recently was trying to use my season pass. I would select to use my season pass for the movie. Go to the final page to finish the order. And the “something went wrong” error page popped up when I tried to confirm and pay. I tried multiple times and couldn’t get it to work. It was not a popular movie and it wasn’t even close to being sold out. Why am I paying $20 a month for a season pass that forces you to use the mobile app if it’s always broken or having server issues? I’m going to cancel the season pass if this app doesn’t get fixed. This is ridiculous.

Instead of having the server come back to pick up the credit card for menu items, it should be possible to order from the app or be able to provide server with Customer # that is attached to my credit card, like when you stay at a hotel and they just charge the card. A specified percent can be put for the tip and a 24 hr period to adjust the tip of there was an issue. It interrupts the movie to have to find the credit card halfway through the movie.

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This app and honestly this company needs to integrate Apple services more. Currently you have to create an account using Facebook or creating one yourself (most people will choose FB) and then they have to enter their credit card information instead of using Apple Pay. It’s really sketchy to have FB to have access to my card number. Then after you buy the ticket you can’t add it to Apple wallet to make life simpler, no Alamo wants to add an additional layer of friction by housing the ticket completely in their app so you have to hope you have enough cell signal to access it when it comes time to use it.