Magzter: Magazines, Newspapers

While the interface works well on iPhone and iPad, the web interface is little clunky. Barring these missing features, I think this is a great value: * no sync across devices - I have an iPhone as well as an iPad and if I read a magazine on one device, the app on other device should continue from where I left off. * favorites organization is severely lacking - I have many magazines as favorite and I can only see magazines in the order I added them. There should be some way to sort/group items * there is no visible download queue and the downloads stop when the app is in the background. I usually like to download few magazines before I leave for a trip but have to keep waiting for the downloads to finish. There is no easy way to know if the downloads have finished so I have to remember the last magazine I put in the queue and see if it is done

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I tried a 30 day free trial for gold service. Unlimited access to a wide variety of magazines. Liked it so decided to subscribe to gold service. What is very unclear with this service is the unlimited acess to all magazines does not apply once your free trial is over. You pay $9.99 a month for a store front to purchase any magazines you are interested in. It is presented as a Netflix for magazines for one price but it is not. Feel this is very misrepresented. Won’t be paying for another month subscription. Update: was told via email from Magzter customer service, reason I could not access magazines was they had no record of me purchasing their $9.99 plan. I paid through my apple account. Money was taken to pay for Magzter. I ended up requesting a refund from apple. Apple being the awesome company they are gave me my refund. Can’t recommend Magzter. (Loved Magzter form letter response to any issues users having)

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So I read some of the negative reviews but figured I would try out the free version. I really liked what I saw. I immediately accepted the offer for the Gold account, which was free for 30 days, but requires you to allow the monthly billing through iTunes. So you have to go into iTunes settings if you want to prevent charges after the 30 day trial period. OK, I get that. Spent some time reading and was happy with the choices I had. 12 hours later, Magzter is telling me I don’t have a Gold account. I’ve read other reviews with similar complaints with responses from the company. Obviously, the company either doesn’t care or doesn’t have the know-how or expertise to fix the problem. Think about this, Magzter: what if your readers contact the magazine publishers that you carry and let them know that your faulty app is giving their magazines a bad rap? Do you understand what I’m saying?

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I am unable to contact customer support as there is not a phone number or preferably, an email address to contact them. Today, I was offered a 7 day free trial to Magzter Gold and I took them up on it, signed up, etc. Then I went to download the app to another device and as soon as I opened the app it offered me a 30 day free trial - huge difference there. I would love to have the additional time to review the app, as I am already a subscriber to Texture...want to see which offers more, which I like better. But no way to contact them about this. I have screenshots of both offers as well as proof of the offers, but if someone would get back with me, would be fabulous! I’ll certainly give it a 5 star rating should I get a response...as a business owner myself, it makes a huge difference to me if a company has good customer support.

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Overall a pretty annoying experience , especially the constant notifications. I only installed this for one magazine that isn't available elsewhere and it is turning out to be a really needy pain. There are only two things I care about... A new edition of the magazine(s) I subscribe to, and a courtesy reminder a few weeks before a subscription renewal... I sure didn't need 8 promotional messages in 24 hours (also had to unsubscribe from emails) Additional comment after using it for a couple of issues... constantly pushing Gold (as a barrier to reading what I am subscribed to) is a pain, and poor layout/rendering of double page spreads is really irksome. Have let the publisher of the magazine I installed this to subscribe to know they are losing a customer at renewal unless the experience improves