Foreign Affairs Magazine

It looks like this update was intended to allow dynamic content and consequently the ability to use with an iPhone. What I appreciated about the old app was that it was simply digital/ePub versions of the print magazine, and therefore replicated the experience of flipping through the pages but with the added portability of having your entire collection available on the plane or a train. One (presumably unintended) consequence of the change in the display engine is that all the subscriber special editions are no longer available, at least as far as I could find. One has to now go to the FA website and download them from there. Many people are having trouble with validating subscriptions. This has also been a problem with previous versions of this app. I did not personally experience it this time, but understand how frustrating it is having experienced it before. I, for one, would appreciate the ability to retain the option to read ePub versions of the issues (and keep the subscriber specials), even as a separate option within the app. Bottom line, Foreign Affairs is a world-class publication and ought to have a world class app. It’s not quite there yet.

Having the same problem as others who complain they can't access their digital copies of their print subscription through the app. The latest update seems to have broken the app, and customer service says they're "aware" of the problem, but so far, after weeks, they haven't fixed it. Seriously, it worked before,roll back to the previous version.

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This app is a fraction of what it should be. I haven't been able to download the new issue on time for months now and still can't get the most recent one. Moreover, when you're on the app homepage and want to read a featured article, the app makes you log in for each article you read despite already being logged in on the app itself. So, reading eight featured articles require eight individual log-ins. Ridiculous. It's a shame such stellar content is drug down by such poor digital management. It's ironic that they're covering the advancement of technology (the most recent issue is on automation) while simultaneously failing at the most basic automation themselves. Also, I've called them 5 times about this issue and emailed them. No fix yet. Just the same old "yeah, we know there's a problem, we'll fix it" runaround for months now. Horrible customer service.

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The App from the App Store has for two days given me a message to ‘try again soon.’ After six calls to customer support and resetting my pass word twice, I am no closer to being able to access my subscription on the iPad. (Maybe this works on the iPhone, but I doubt it.). I suspect the message is disinformation, which is bad practice. I advise staying with the content on the web if you need digital access, at least until they can figure this out. The motto of these developers seems to be, Move Fast and Break Your Face. By the way, what happened to the old fashioned concept that customer service people who are expected to support an offering should be involved in testing it? Assuming that there was a test plan of any kind, a big assumption.

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I wish I could give a higher rating, but after spending an hour trying to make this app work on my iPad, I have to say something. I have an email, a password, and my account number but I cannot log in. I change my password — still no luck. It wants my “use name” but neither email nor account # works — I do have *have* a user name that I know of (and none shows on my account page). And now I have ... notifications! Great, where are they and what are they? Can find them! How can I make them go away? Mind numbing exercise in debugging an app when I would rather be reading that article.