Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.5
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
Fast and accurate customer service from Lufthansa Get in touch with the right contact by using the Lufthansa Customer Service App. No more searching for the right phone number or hunting for the right contact person. The LH Customer Service App is everything you need to quickly and easily resolve all your concerns regarding flight bookings, baggage, mileage accounts or anything else related to Lufthansa. You just have the right contacts at hand. And better yet: for most cases, when you log into your LH App, your customer advisor already has a lot of the required information on his screen at the start of the conversation. This saves you time and spares your nerves as you don't have to answer the same questions every time. Enjoy our unique service, tailored to your personal needs. Get digital access to the Lufthansa customer service world: - Direct contact to the right contact person for your individual request, otherwise common option menus on the phone are omitted. - Current waiting times are already visible in advance in the app - For many services, you can be called back and avoid wasting your time in the queue. - Our chat function, if you prefer to contact us digitally No more wasting valuable time searching for information about rebooking, flight status, baggage or other topics. The Lufthansa Customer Service App also helps to find the right Lufthansa Self Service for your needs, so you can take off with us as quickly and conveniently as possible. Privacy statement When using the Lufthansa Customer Service App while being logged in to the Lufthansa App with either your Lufthansa ID or your Miles & More account, personal information are shared between the two applications. No separate login is required in the Lufthansa Customer Service App. The personal data is used to improve our service by sharing the information with the customer service representative handling your request. This is the case by selecting to correspond via, call, call back, chat and email. The information is transferred encrypted (unless correspondence via email has been selected) to the handling service center. The information provided is used to process your current request only. For more information about data security please refer to our data protection information on www.lufthansa.com
