Clipp - Deals & Coupons

In general, the app works well. My issue with the app is the confusing way that my certificates are loaded in my wallet. On Groupon and Living Social they are listed by the purchase date with the option to have them displayed by the expiration date. I’m always using their apps by showing the expiration date in chronological order. That way, I can make sure that I use a voucher before it expires. On the other hand, I can’t make any sense of the way that Local Flavor does theirs. My complaint about the company is that they don’t notify the customers about a closed business or discontinued deal. I just drove over an hour one way to meet a friend and use a certificate in her area, only to find the restaurant out of business. The business next door said that it had been closed for over a month. Guess what? Local Flavor is still selling certificates for that closed restaurant. Customer service has always been great whenever I have been lucky enough to get a person to answer the phone. Voicemail and email have never been responded to. I’m going to be calling every restaurant before I leave the house to make sure that they’re open and still accepting Local Flavor certificates. I suggest that you do the same. One last thing, if you don’t want the server to take your phone, print out the certificate and give it to the server.

I am glad to know that one customer did receive a refund when she found LocalFlavor about the closing of a restaurant where she had purchased the coupon. However, I don’t know that number to call. I was very dissatisfied and not being able to get a refund in the past. I emailed about wanting a refund at least twice and never received a reply. The lack of customer service has caused me to buy more restaurant coupons from Groupon rather than from Local Flavor. I don’t like for the restaurant owners take my phone away from the table when they except the Local Flavor coupon. Otherwise, I have use Local Flavor coupons for many years and have saved a significant amount of money.

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If you like couponing and saving money just like I do, this is NOT the app for you. I have been using Local Flavor for a while and loved it. They do have many great deals to offer. Unfortunately, when a small problem arises they fail to solve it. I bought two certificates for the same restaurant. When I went to redeem the one certificate, it said “already redeemed.” I had just bought this certificate so there was no possible way. The waitress and I then opened up the other certificate and the same thing happened. The page glitched and then said “already redeemed.” The restaurant told me that there was nothing they could do but contact the company I purchased them from. I contacted Local Flavor and they told me that I “definitely redeemed them and that I needed to take it up with the merchant.” They have continuously denied the fact that it is an error on their part and will not refund or give me my certificates back. So now I am down two brand new unused certificates and the money I paid for them. If you don’t want the same thing to happen to you, stay away from this company. It is very disappointing and unfortunate that their customer service team would not work with me and make things right.

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App continually shows deals or coupons that “are no longer available” once you click them or try to purchase. We may be making a decision on where to go or eat based on seeing the coupon or deal availability only later to find out it’s not actually there. Also, many coupons have 2018 expiration dates and are still displayed and available to “clip”. Unsure whether these would be accepted at a place of business. Frustrating app lately. And worst of all, I can’t find anyway to contact them through the app despite there being a “contact us” page. It just takes you to FAQ’s and articles...You can’t have a business without customer service.

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Beware that many businesses don’t honor these (Example-Il Forno in Deerfield, Illinois). My husband purchased one through local flavor and they kept saying it had been used (which it had not). Lao also flavor checked and it looked like it was “used” the evening and exact time we attempted to use it. We kept our receipt showing we weren’t given our discount and that we paid the full amount, but we had no recourse. That was the last time we purchased anything through Local Flavor. It’s unfortunate, because we both have the app and have used it many times, but now that I know we have no recourse for being compensated when a vendor is dishonest we definitely won’t be using it again. Basically, if you’re willing to roll the dice to throw money away this can be a good deal. I’m not willing to that.