GIANT Food Stores

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Like many of the other reviewers, I really want to like this app and hope that corporate is monitoring these comments. There are many good coupons but extremely frustrating navigating the coupons, needing to scroll through 290+ offers or the 50+ I decide to add to my card. Unless I write everything down, it's hard to remember what items I mean to purchase, and only after I look at the actual item to see how much it is and how much I'm actually paying. A few times already, some coupons don't show up during checkout -- trip to customer service! Thankfully they've always been extremely understanding. Once I told the cashier that an item should have had a coupon and was told if I added it in the morning (it was afternoon), likely it hadn't registered yet. Really? In this digital age, information takes that long to process? And is the Giant app trying to force us to plan our shopping days in advance?? TIP: BE SURE TO DOUBLE CHECK YOUR RECEIPT BEFORE YOU LEAVE THE STORE.

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Who ever redesigned this app must not have a smartphone! You can only see a small part of the offer but not how much you have to buy unless you open every single coupon. For instance it may say $1 off toothpaste but unless you open it, you wouldn’t know you had to buy 3 to get your discount. I also had issues with the discounts not even coming off. I called the corporate headquarters and they recommended I check my receipt after each visit and go to customer service to get credited for the ones that didn’t work. Who wants to check out just to have to drive a full shopping cart over to customer service and stand in line again just to get a free yogurt they were promised!? I also suggested they go back to at least putting how much you have to buy back on the scrolling coupons and they just blew it off. How is a company supposed to get better if they don’t even want to listen or help?

I like that I have my Giants card in the app & I love the digital coupons (no clipping, sorting, & carting them to the store). I’ve used other grocery list apps and here are my suggestions to the developers for the next update: — let us organize our list according to categories, ie., pastas/grains, produce, dairy, baking/spices, like other grocery list apps. — once organized make the list stay that way ... I will sort my list alphabetically but the next time I go in to add something, it has reverted back to “last item added” ... very annoying — let us mark items that we have a coupon for or allow us to tag a digital coupon to an item on our list — allow us to make notations under items on our list — make our list front and center. I understand that couponing is important but I have to tap the icon at the bottom of the screen, then my list to get to my list and then back again to look at my coupons ... not very efficient. — allow us to tap an image in the weekly flyer to add it to our list. If I have to write down what’s in the flyer so I can remember what to add to the list what’s the sense in using the app? Thank you!!

I really like this app a lot. I actually think it’s the best app for grocery shopping. You can create your shopping list, click on coupons and view the circular and add those items to your shopping list. No need for pen and paper. The one downside is with the new update and creating a shopping list you used to have pictures of items and also while typing in my list I used to be able to select the quantity. Now I have to go back to select the number. Is there any way to fix this? Also I really miss the pictures ie- apples, bananas etc. can we get that back for creating your shopping list? Thanks

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Come on doesn’t anyone know how to program over there at Giant???? I got a flyer in the mail where I got like $10 off my order if I used the app. I had used it before and it was awful so I thought maybe things were better now? NOT!! I got the app and it asked me to log in. It told me to update my email so I did, thinking it was a one time thing. Well I just came back to use the dumb app and AGAIN it wants me to log in, which is stupid to do every time I am at the store, but AGAIN it asked me to update my email and I did, but it won’t let me in the app! I hit the arrow and it takes me back to the login screen. So annoying and a waste of my time!! I am tired of this company making apps that dont work so I deleted it and I will go to customer service for my $10! Is this some sort of scam sending us stuff in the mail and then the app won’t let us in to receive the higher coupon??